Automotive Customer Service Advisor

pepboyscareers; Franklin (IN); Presencial; USD 17 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical benefits

Dental benefits

Vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO and holidays

DailyPay

Resumo da oferta

Pep Boys Careers in Franklin, IN is seeking a Customer Service Associate to greet customers, schedule appointments, explain services, and help customers select parts and accessories to keep their vehicles running smoothly.

You will perform service desk and sales floor duties, process transactions, and participate in express automotive services while upholding safety and company policies. Flexible shifts include days, evenings, and weekends.

Qualificações

• High school diploma or equivalent required.
• Valid Driver's License required.
• 1 year of related automotive service experience.
• 1 year of sales experience preferred.
• Strong verbal communication skills required.
• Strong customer service skills required.
• Ability to work Days, Nights, Weekends, Holidays.

Responsabilidades

• First point of contact for customers in-store or on the phone; engage customers, schedule appointments, build trust, explain processes and timelines, and sell parts and services.
• Organize and manage service business through work orders and register transactions; conduct vehicle inspections and know parts and services.
• Assist management with customer care, work orders, register assistance, facility maintenance, and Outside Purchase ordering.
• Follow policies on cash, credit, checks, refunds, and returns; collaborate with management on issues and opportunities.
• Conduct express automotive services such as tire mounting, balancing, rotations, oil changes, and basic inspections.
• Support safety procedures; ensure wheel torque and fluid services meet SOPs; maintain a safe work environment.
• Communicate effectively with associates, management, and customers; relay information clearly.

Conhecimentos

High school diploma

Valid Driver's License

Automotive service experience

Sales experience

Verbal communication

Customer service

Flexible hours

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
• Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
• Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
• Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
• Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
• Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
• Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
• In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety and environmental rules.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
• Strong verbal communication skills.
• Strong customer service skills.
• Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

• Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
• Climb up and down ladders to retrieve and stock merchandise.
• Communicate effectively in person, by telephone, or by using telecommunications equipment.
• Enters and locates information on computer.
• Presents information to small and large groups.
• Visually verifies information, often in small print.
• Safely operates a motor vehicle.

Benefits

• Medical, dental, and vision benefits
• Life insurance
• Short Term Disability
• Supplemental benefits
• 401(k) with company match
• PTO and holiday pay
• On-demand pay partner (DailyPay)
• Reduced benefits available for part-time team members

Pay Range

• $12.00 to $18.00 per hour based on experience
• Sales commission
• Flat Rate on labor hours produced

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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