Automotive Counter Sales/Parts Pro

Smyth Auto Parts; Huber Heights (OH); On-site; USD 54,000 - 62,000; Full time

Job summary

A leading company in the automotive industry seeks an Automotive Counter Sales/Parts Pro to manage customer inquiries and promote parts sales. This role involves excellent customer service, managing inventory, and maintaining a clean sales environment. Candidates should have knowledge of auto parts and computer skills, alongside a high school diploma or equivalent experience.

Qualifications

• Entry-level role requiring knowledge of auto parts and customer service expertise.
• High School Diploma or equivalent experience needed.

Responsibilities

• Responds to customer inquiries for auto parts and supplies.
• Assists customers in determining their parts needs and completes sales.
• Keeps store organized, safe, and well-merchandised.

Skills

Knowledge of auto parts

Customer Service

Computer skills

Education

High School Diploma or GED

Job description

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Automotive Counter Sales/Parts Pro Job Summary: Responds to service requests, inquires for auto parts and supplies. Handles concerns over the phone, e-mail, or in person. Also, provides solutions to concerns and ensures maximum good will from all transactions.

Automotive Counter Sales/Parts Pro Job Duties and Responsibilities:

• Follows all points of the store's “Basic Service Statement”
• Reports and is ready for work at schedule time.
• Reports to work wearing the proper attire.
• Assists all customers by determining needs and selling necessary products to complete the customer's job.
• To become proficient at the use of, and all procedures relating to, the computerized point of sale equipment.
• Properly checks in, prices and merchandises incoming product.
• Keeps store neat, clean, and free of all obvious hazards to customers and employees.
• Assists in store inventories.
• Attends all store meetings.
• Improves job knowledge by attending all recommended training sessions.
• Follows any other directive as assigned by manager.
• Properly uses the order processing system.
• Records all lost sales.
• Keeps catalog and price sheets current.

Description:

Automotive Counter Sales/Parts Pro Job Summary: Responds to service requests, inquires for auto parts and supplies. Handles concerns over the phone, e-mail, or in person. Also, provides solutions to concerns and ensures maximum good will from all transactions.

Automotive Counter Sales/Parts Pro Job Duties and Responsibilities:

• Follows all points of the store's “Basic Service Statement”
• Reports and is ready for work at schedule time.
• Reports to work wearing the proper attire.
• Assists all customers by determining needs and selling necessary products to complete the customer's job.
• To become proficient at the use of, and all procedures relating to, the computerized point of sale equipment.
• Properly checks in, prices and merchandises incoming product.
• Keeps merchandise labeling current.
• Keeps store neat, clean, and free of all obvious hazards to customers and employees.
• Assists in store inventories.
• Attends all store meetings.
• Improves job knowledge by attending all recommended training sessions.
• Follows any other directive as assigned by manager.
• Properly uses the order processing system.
• Records all lost sales.
• Keeps catalog and price sheets current.

Requirements:

Automotive Counter Sales/Parts Pro Job Qualifications and Requirements (Knowledge, Skills and Abilities):

• Knowledge of auto parts.
• Computer skills (windows, Excel, Word, and Internet).
• Excellent Customer Service is a must.
• Able to pull and place inventory.
• Able to answer phones.

Education/Experience: High School Diploma or GED; or one year related experience and/or training; or equivalent combination of education and experience.

Physical Demands:

• In general, normal vision, speech, hearing, coordination of hands, feet, etc. (psychomotor activities) in order to perform tasks with ease and precision.
• Requires the physical ability to walk and stand for a minimum of 2 1/2 hour at a time.
• Requires the ability to walk quickly, often while carrying 5 to 55 pounds of material.
• Requires a clear speaking voice as well as adequate hearing to understand and communicate with people either over the telephone or in person.
• The employee must be able to lift safely, at one time, a case of material weighing approximately 55 pounds from the floor to a bench or table.
• The employee must be able to, in a safe and confident manner, climb a 5-foot ladder and reach with both arms removing material weighing 15 pounds from a shelf, which may be 10-12 feet high.
• The employee must have the ability to move and climb a flight of rolling stairs for the stocking and removal of product from high shelves (10 feet or more).
• The employee must be able to move a standard two-wheel dolly carrying boxes.
• The employee must be able to stand and walk on cement floors and other hard surfaces for approximately 8 hours per day.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Motor Vehicle Manufacturing

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