Automotive Center Manager

Grease Monkey Pendleton; Kentucky; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Bonus Programs

Flexible Hours

Opportunities for Advancement

Discounted Services for Employees

Job summary

Grease Monkey Pendleton is seeking an Automotive Center Manager to oversee operations, ensure profitability, and maintain high customer satisfaction. The ideal candidate will manage employee scheduling, conduct training, and ensure the execution of services such as oil changes and repairs.

The role requires strong management skills, experience in the automotive industry, and the ability to communicate effectively with customers and staff.

Competitive compensation ranges from $70,000 to $95,000 per year, alongside employee benefits like paid time off and bonus programs.

Qualifications

• Previous experience managing a retail automotive center or an equivalent related business.
• Skills in business management, employee relations, and customer service.
• Ability and license to operate motor vehicles; ability to use mechanical hand tools.

Responsibilities

• Ensure proper execution of all activities in service bays.
• Assist the team with oil changes, brake services, and small repairs.
• Monitor inventory and perform accurate monthly counts.

Skills

Business management

Employee relations

Customer service

Intermediate computing

Job description

Future Opening: Automotive Center Manager

• Free uniforms
• Paid time off

Company Overview

Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia, and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers, serving more than 2 million customers each year and planning to expand by opening additional locations.

Position Overview

The Center Manager is responsible for the successful operation and profitability of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment.

Responsibilities

Customer Relations

• Welcome customers immediately in a professional manner and explain Grease Monkey services and pricing.
• Present air filter, cabin air filter, breather, and radiator cap for customer inspection when applicable.
• Maintain communication with waiting customers, keeping them informed of wait times and answering questions.
• Review the Service Order Ticket at check‑out, including Warranty and Free Top‑Off Programs, and explain services performed.
• Remind departing customers to provide feedback about their visit.
• Thank departing customers and invite them to return.
• Resolve customer complaints and damage claims.

Employee Supervision and Management

• Hire new employees as needed.
• Evaluate employee performance regularly and administer discipline when required.
• Discharge employees as necessary.
• Provide thorough training to new employees and conduct routine training sessions on new products, services, and procedures.
• Schedule employees for effective center coverage and ensure accurate time‑clock use.
• Ensure accurate employee timesheets each pay period.
• Maintain complete employee files.

Center Operations

• Ensure proper execution of all activities in the service bays.
• Assist the team with oil changes, brake services, tire services, and small repairs.
• Assist the team with diagnosing and recommending repairs to customers.
• Assist the team with customer relations, including service reviews and repair presentations.
• Print and monitor daily, weekly, and monthly sales and inventory reports.
• Monitor cash register functions and credit card handling.
• Maintain POS computer software and hardware, including backups, upgrades, and routine maintenance.
• Deposit cash daily.
• Perform daily close‑out procedures.
• Prepare weekly and monthly paperwork.
• Monitor inventory, place orders, and perform accurate monthly inventory counts.
• Maintain cleanliness and appeal of the entire site.
• Maintain a safe working environment.
• Maintain physical plant, tools, equipment, inventory, supplies, and personal property.

Other Duties and Responsibilities

• Perform maintenance and vehicle repairs as required.
• Diagnose and troubleshoot basic automotive systems.
• Perform oil changes, brake replacements, tire replacements, and light repair work.
• Oversee the efficient operation of oil change and repair bays.
• Participate in community activities.
• Plan and execute local center marketing functions.

Qualifications

• Skills in business management, employee relations, customer service, and intermediate computing.
• Basic literacy, including reading, writing, and math skills; verbal communication skills.
• Ability and license to operate motor vehicles; ability to properly use mechanical hand tools.
• Previous experience managing a retail automotive center or an equivalent related business.

Working Conditions

Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the shift.

Physical Activities: Requires good corrected vision and hearing; involves frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

Benefits

• Competitive Pay, with Incentives
• Paid Time Off
• Bonus Programs
• Flexible Hours
• Opportunities for Advancement
• Discounted Services for Employees

Compensation: $70,000.00 - $95,000.00 per year