Automotive Assistant Manager Full or Part Time

grease-monkey-careers; Bloomington (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Discounted services for employees

Flexible hours

Opportunities for advancement

Employee discounts

Job summary

Grease Monkey is seeking an Assistant Manager to act as second-in-command in the center, ensuring smooth operation and a high level of service.

You will supervise staff, manage daily operations, handle customer relations, reviews of service orders, and maintain a safe, clean environment while preparing daily reports.

This on-site role requires strong communication, leadership, and a commitment to quality.

Qualifications

• Basic literacy (reading, writing, math) and verbal communication skills.
• Licensed to operate motor vehicles.
• Ability and license to use mechanical hand tools.

Responsibilities

• Oversee customer relations and explain services and pricing during all stages of the visit.
• Review Service Order Ticket and explain work performed at checkout; discuss warranties and programs.
• Manage daily sales, inventory, and banking procedures; ensure proper POS operations.
• Supervise center staff and ensure safety, cleanliness, and a professional work environment.
• Prepare and review daily, weekly, and monthly reports and maintain center operations.

Skills

Business Management

Employee Relations

Customer Service

Computing skills

Job description

Benefits:

• Competitive salary
• Employee discounts
• Flexible schedule
• Paid time off

Company Overview

Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.

Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision.

Position Overview

The Assistant Manager is responsible for performing all Center Manager function in the Manager’s absence and generally acting as “second-in-command” at the center. The Assistant Manager is responsible for the successful operation of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment.

Responsibilities

Customer Relations

Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.

• Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
• Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.
• Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
• Remind departing customers to submit feedback about their visit.
• Thank all departing customers and remind them to return.
• Resolve customer complaints and damage claims.

Employee Supervision and Management

The center manager is responsible for the direct supervision of all employees of the center.

Center Operations

• Ensure proper execution of all activities in the service bays
• Print and monitor daily, weekly, and monthly sales and inventory reports ions and credit card handling
• Maintain POS computer software and hardware (backups, upgrades, routine maintenance) Make daily bank deposit(s)
• Perform daily close-out procedure
• Ensure cleanliness and appeal of entire site
• Maintain safe working environment

Qualifications

• Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills
• Basic literacy (ready, writing, math skills); Verbal communication skills
• Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools

Working Conditions

Environment:

Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical Activities:

Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

Benefits/Perks

• Discounted Services for Employees
• Flexible Hours
• Opportunities for Advancement