Automotive Assistant Manager

Big Brand Tire & Service; Phoenix (AZ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid vacation

Medical insurance

401(k) with company match

ASE reimbursement

Employee discounts

Career growth opportunities

Job summary

Big Brand Tire & Service is seeking an Automotive Assistant Manager to lead front-line service delivery in a fast-paced shop. You will open/close operations, coach advisors and technicians, build estimates, explain work clearly, and close sales with confidence while maintaining a safe, efficient workspace.

This role emphasizes guest experience, inventory and scheduling, KPI tracking, OSHA/EHS compliance, and running the business when the Store Manager is away.

Qualifications

• 1–3 years of automotive service management or retail repair leadership
• Strong service sales background (tires, brakes, maintenance)
• Proven ability to lead a high‑volume, fast‑paced team
• Excellent communication and problem‑solving skills
• Valid driver’s license; ability to lift 70 lbs
• Open availability, including weekends

Responsibilities

• Lead from the front: open/close, set daily plan, keep shop safe and efficient
• Own the guest experience: greet, advise, build estimates, explain work clearly, close sales
• Bridge between techs and customers; translate inspections into trusted recommendations
• Develop the team: coach advisors and techs, reinforce process, celebrate wins
• Run the business: inventory, ordering, cash handling, scheduling, KPI tracking
• Cover the deck when Store Manager is out; model elite standards on every shift

Skills

Automotive service management

Sales and service

Team leadership

Communication

OSHA/EHS compliance

Job description

Automotive Assistant Manager

We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

We offer the kind of benefits you'd expect from a larger organization - plus a few that give us an edge over the competition. And the best part? You'll be joining a genuinely solid team that sets the standard for speed, accuracy, and service.

Compensation & Benefits

• Competitive hourly rate + commission and overtime opportunities
• Paid vacation and holidays
• Medical, dental, vision, life, and supplemental insurances
• 401(k) with company match
• Employee discounts, referral bonuses and ASE reimbursement
• Genuine career growth - with progression into Store Manager or Multi-Unit leader, evidenced by hundreds of team member promotions.

Automotive Assistant Manager:

• Lead from the front: open/close, set the daily game plan, keep the shop safe, clean, and efficient
• Own the guest experience: greet, advise, build estimates, explain work clearly, close sales with confidence
• Be the bridge between techs and customers; translate inspections into trusted recommendations
• Develop the team: coach advisors and techs, reinforce process, celebrate wins, address gaps
• Run the business: inventory & ordering, cash handling/POS, scheduling, KPI tracking, compliance (OSHA/EHS)
• Cover the deck when the Store Manager is out; model elite standards on every shift

What Makes You a Great Fit

• At least 1-3 years of experience in automotive service management or retail repair leadership
• Strong background in service sales (tires, brakes, maintenance, or mechanical)
• Proven ability to lead a team in a high-volume, fast-paced environment
• Excellent communication and problem-solving skills
• Valid driver's license + ability to lift 70 lbs (jumping in when needed is part of the job)
• A self-starter who thrives on results, accountability, and growth
• Open availability, including weekends, to lead and support the team during peak business times

About Big Brand Tire & Service

For 50+ years, Big Brand has been the trusted name in tires and auto repair. Now in over 10 states and growing fast, we're serious about two things: delivering world-class service to our customers and being the employer-of-choice by providing endless opportunities for career growth.

Big Brand Tire & Service is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.