Automotive Assistant Manager

Grease Monkey Lafayette/Northglenn; Lafayette (CO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Flexible hours

Job summary

An established industry player seeks an Assistant Manager to support daily operations and customer relations in a fast-paced automotive service environment. This role offers a unique opportunity to lead a team, ensuring exceptional service while managing employee relations and operational efficiency. As part of a growing franchise, you'll be instrumental in maintaining high standards and fostering customer loyalty. If you're passionate about the automotive industry and looking for a rewarding career with opportunities for advancement, this position is perfect for you.

Qualifications

• Strong business management and customer service skills required.
• Experience in retail automotive center management is essential.

Responsibilities

• Oversee daily operations and customer relations.
• Manage employee supervision, hiring, and training.
• Ensure cleanliness and safety standards in the center.

Skills

Business management

Employee relations

Customer service

Intermediate computing skills

Basic literacy and communication skills

Mechanical tools operation

Education

Experience managing a retail automotive center

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement

Company Overview

Founded in 1978 and headquartered in Denver, Colorado, Grease Monkey operates over 300 centers internationally, including in Mexico, China, Colombia, and Saudi Arabia. As the nation’s largest independent franchisor of automotive oil change centers, Grease Monkey serves more than 2 million customers annually and plans to expand in 2021 with 30+ new locations.

Our Grease Monkey Certified Pit Crews provide an unrivaled service experience, with highly trained technicians certified through our proprietary training program, ensuring speed and precision.

Position Overview

The Assistant Manager acts as the second-in-command, performing all Center Manager functions in their absence and overseeing daily operations using customer service, employee relations, and business management skills.

Responsibilities

Customer Relations

• Welcome customers professionally, explaining services and pricing during various stages of their visit.
• Present and inspect air filters, cabin filters, and radiator caps as applicable.
• Maintain communication with waiting customers, keep them informed, and ensure a clean, safe environment.
• Review service tickets thoroughly with customers, explain services, and remind them to submit feedback.
• Thank customers and encourage their return, and resolve complaints and claims.

Employee Supervision and Management

• Hire, evaluate, discipline, and discharge employees as needed.
• Provide training and conduct routine sessions on products, services, and policies.
• Schedule staff efficiently, ensure accurate timekeeping, and handle payroll.
• Maintain employee records.

Center Operations

• Oversee activities in service bays, monitor sales and inventory reports, and manage cash and credit transactions.
• Maintain POS systems, perform bank deposits, and close out daily operations.
• Manage inventory, ensure cleanliness, and uphold safety standards.

Other Duties

• Send thank you notes, solicit fleet accounts, and plan local marketing.
• Participate in community activities and maintain compliance with postings and records.

Qualifications

• Skills: Business management, employee relations, customer service, intermediate computing skills.
• Basic literacy and communication skills.
• Valid driver’s license and ability to operate mechanical tools.
• Experience managing a retail automotive center or similar is required.

Working Conditions

• Exposure to outside weather, noise, and vehicle fumes.
• Physical activities include standing, walking, climbing, and lifting.

Benefits/Perks

• Employee discounts
• Flexible hours
• Advancement opportunities

This franchise is independently owned; applications go directly to the franchisee. All inquiries should be addressed accordingly.