Automation Technical Specialist (Eastern or Central Region)

Abbott Laboratories; Illinois; Remote; USD 78,000 - 156,000; Full time

Benefits offered by this job

Free medical coverage

Tuition reimbursement

Retirement plan

Education benefits

Job summary

Abbott Laboratories seeks an Automation Technical Specialist to lead automation hardware implementations in large core clinical laboratories. This field-based remote role partners with customers and field teams to deploy automation solutions and ensure successful outcomes.

The role requires a technical degree with 4+ years of automation experience, travel up to 100%, and strong troubleshooting capabilities across diagnostic equipment. Abbott offers extensive health and education benefits.

Qualifications

• Associate degree or equivalent in a technical field.
• Minimum 4 years of experience with automation systems.
• Experience resolving technical issues in customer-facing environments.
• Ability to travel up to 100%.

Responsibilities

• Serve as the subject matter expert for automation hardware solution implementations within large core clinical laboratories.
• Lead onsite implementation activities including equipment receipt, site readiness review, equipment placement, assembly, testing, and operational verification.
• Coordinate implementation projects with customers, project managers, laboratory leadership, local field service teams, contractors, vendors, and other cross-functional stakeholders.
• Resolve complex technical inquiries and provide advanced troubleshooting support throughout the implementation lifecycle.
• Apply established procedures and develop practical solutions to address technical challenges and customer requirements.
• Deliver automation product training and technical guidance to field service personnel during and after implementation.
• Support post-implementation escalations and provide subject matter expertise for complex automation system issues.
• Support new automation hardware product launches and instrument additions at existing customer sites.
• Develop and apply consulting strategies that strengthen customer partnerships and support long-term automation solution success.
• Maintain compliance with quality system requirements and promote adherence to Abbott’s Code of Business Conduct.

Skills

Automation hardware

Troubleshooting

Project management

Customer-facing

Education

Associate degree in Engineering, Electronics, Automation Technology, Biomedical Equipment Technology, Technical Systems

Bachelor’s degree in a technical discipline

Tools

Abbott Diagnostics automation platforms

Job description

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This is a remote position
• Easy access to major metropolitan airport
• Must be able to travel up to 100%
• Qualified candidates preferred to live in the Eastern or Central part of the US.
• Must have a Valid Driver’s License.

We have an opportunity for the role of Automation Technical Specialist within our Core Diagnostics division based out of the United States and this is a field-based remote role.

Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems is often the first step in patient care decision making for hundreds of health conditions, from heart attacks to blood disorders to infectious diseases and cancers.

As the Automation Technical Specialist, you'll provide technical leadership for automation hardware implementations within large clinical laboratories. You'll partner with customers and field teams to deploy automation solutions, resolve complex technical challenges, and support successful customer outcomes.

What You'll Work On

• Serve as the subject matter expert for automation hardware solution implementations within large core clinical laboratories.
• Lead onsite implementation activities including equipment receipt, site readiness review, equipment placement, assembly, testing, and operational verification.
• Coordinate implementation projects with customers, project managers, laboratory leadership, local field service teams, contractors, vendors, and other cross-functional stakeholders.
• Resolve complex technical inquiries and provide advanced troubleshooting support throughout the implementation lifecycle.
• Apply established procedures and develop practical solutions to address technical challenges and customer requirements.
• Deliver automation product training and technical guidance to field service personnel during and after implementation.
• Support post-implementation escalations and provide subject matter expertise for complex automation system issues.
• Support new automation hardware product launches and instrument additions at existing customer sites.
• Develop and apply consulting strategies that strengthen customer partnerships and support long-term automation solution success.
• Maintain compliance with quality system requirements and promote adherence to Abbott’s Code of Business Conduct.
• Travel up to 100% throughout the United States supporting customer implementation projects.

Required Qualifications

• Associate degree in Engineering, Electronics, Automation Technology, Biomedical Equipment Technology, Technical Systems, or a related technical field; or an equivalent combination of education and experience.
• Minimum 4 years of experience supporting, servicing, troubleshooting, implementing, or maintaining automation systems, laboratory instrumentation, diagnostic equipment, or other complex technical systems.
• Experience resolving technical issues in customer-facing environments.
• Ability to independently execute complex technical projects and specialized assignments.
• Ability to travel up to 100% and maintain easy access to a major airport.

Preferred Qualifications

• Bachelor’s degree in a technical discipline.
• Experience within clinical laboratories, diagnostics, healthcare, or laboratory automation environments.
• Knowledge of regulations and standards affecting in vitro diagnostics (IVD) and biologics.
• Experience providing technical training, coaching, or mentorship to field service personnel.
• Experience leading implementation projects involving multiple stakeholders.
• Experience with Abbott Diagnostics automation and instrument platforms.
• Strong project coordination, consulting, and customer relationship management experience.
• Familiarity with laboratory workflow and operations.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $78,000.00 – $156,000.00. In specific locations, the pay range may vary from the range posted.