Automation Specialist - Motion Control/Drives

Werner Electric Supply Company; Appleton (WI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with company 
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Paid holidays, vacation, personal, and

Job summary

Werner Electric Supply is seeking an Automation Specialist to partner with customers and internal teams, delivering expert product support and optimal solutions. You will build product knowledge, size components, and support pre- and post-sales activities.

In this role you will collaborate with Account Managers and Solution Consultants, train internal teams, and stay ahead of industry trends to drive successful engagements and customer satisfaction.

Qualifications

• Must have and maintain a valid driver's license.
• Ability to travel regularly through assigned territory, with some overnight travel.
• Associate's degree in Automation, Engineering, Computer Science or related field, AND
• 1-3 years of relevant experience is required.
• 5 years' of related experience required in lieu of a degree.
• Previous experience working directly with customers is required.
• Ability to stay updated with industry trends and technological advancements.

Responsibilities

• Develop and maintain comprehensive product knowledge across platforms.
• Provide pre-sales support: review specs, prepare BOMs, proofs of concepts, performance tests.
• Provide post-sales support: assist with technical issues, troubleshooting, and training.
• Perform gap analysis to identify target customers for specific products.
• Utilize CRM to log and manage customer opportunities, tasks, and interactions.
• Collaborate with Account Managers and Solution Consultants on opportunities.
• Facilitate product-based training to internal teams including Sales and Customer Experience.
• Provide customers information on new products and technology related to their industry.
• Analyze competitive product lines and communicate differentiators.
• Deliver Werner billable services such as evaluations, assessments, and training.

Skills

Customer interaction

Travel readiness

Industry awareness

Driver's license

Education

Associate's degree in Automation, Engineering, Computer Science or related field

Job description

Be Yourself. Build Your Career. Be Exceptional Together.

At Werner Electric Supply, we're more than an electrical distributor - we're a community that empowers people to grow, innovate, and truly make a difference. Our culture celebrates individuality, encourages creativity, and values each person's voice; creating a space where you can be yourself, connect with others, and build a meaningful career. We believe in balance and flexibility, so you can thrive both professionally and personally. Together, we can make an impact and build something exceptional for our customers, families, communities, and each other.

Job Summary

The Automation Specialist is responsible for working closely with customers and collaborating with internal teams to provide the customer expert product support and provide optimal products and solutions.

Essential Functions

• Develop and maintain comprehensive product knowledge, including features, benefits, and applications across various platforms.


• Provide pre-sales support to customers including: review of customer project specifications and documents, preparing and presenting bills of materials, proof of concepts, performance tests, and properly sizing and recommending components to solve application requirements.


• Provide post-sales support to customers including: assisting with customer technical product issues, implementation troubleshooting, product training, and escalating issues to appropriate vendor partners if necessary.


• Perform gap analysis to identify target customers for specific products and pursue those opportunities.


• Utilize the customer relationship manager (CRM) tool to log and manage customer opportunities, tasks, customer interactions, and support responses from customers.


• Collaborate with Account Managers, Business Consultants, and Solution Consultants in opportunity pursuits by defining the best products for the identified solution architecture.


• Proactively facilitate and provide product-based training to internal teams including Sales and Customer Experience


• Proactively provide customers relevant information on new products and technology related to their industry and application needs.


• Analyze competitive product lines and communicate competitive product differentiators for customers.


• Deliver Werner billable services including: installed base evaluations, network assessments, drive startups, and vulnerability discovery surveys, field services, and technical training.


• Participate in relevant trade shows and events.

Required Qualifications

• Must have and maintain a valid driver's license.


• Ability to travel regularly through assigned territory. Some overnight travel is required.


• Associate's degree in Automation, Engineering, Computer Science or other related field; AND


• 1-3 years of relevant experience is required.


• 5 years' of related experience required in lieu of a degree.


• Previous experience working directly with customers is required.


• Ability to stay updated with industry trends and technological advancements.

Preferred Qualifications

• Servo Motion Control experience (Kinetix)


• Prior experience delivering presentations and demonstrations.


• Previous experience working with a customer relations management (CRM) software preferred.


• Previous experience managing and self-directing workload


• Prior experience working as field service technician is a plus

Company Overview

Founded in 1948, Werner Electric Supply has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 12 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately-held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we're dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers.

Employee Benefits

• Medical, Dental, and Vision Insurance


• Short & Long-Term Disability Insurance


• Life and AD&D Insurance


• 401(k) Retirement Plan with company match


• Paid holidays, vacation, personal, and sick days


• Pet Insurance


• Identity Theft Protection


• Accident Insurance & Critical Illness Coverage


• Tuition Reimbursement


• Annual bonuses and merit increases based on performance


• Employee Assistance Program (EAP)


• Wellness Programs


• Employee Resource Groups (ERG)


• Career Development & Leadership Training


• Paid Parental Leave

Werner Electric Supply is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.