Automation Service Engineering Associate I/II, Oncology

Billiontoone; Edison (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Multiple medical benefit options

16 weeks Family Bonding Leave

Retirement savings program

Free daily on-site lunches

State-of-the-art gym on campus

Job summary

Billiontoone in Edison, California, seeks Automation Service Engineering Associates I/II to join their Service Engineering team. The role involves troubleshooting and maintaining laboratory equipment, offering support for clinical patient testing. Ideal candidates must possess a BS in a scientific discipline, excellent problem-solving skills, and a background in customer service.

We offer competitive compensation of up to $84,891 per year with various employee benefits including free lunches, health benefits, and retirement savings programs.

Qualifications

• 1+ years servicing Liquid Handlers or 2+ years in a technical service role.
• Strong problem identification and solving skills.
• Excellent documentation skills with knowledge of Good Document Practices.

Responsibilities

• Support and troubleshoot automated processes and instrumentation.
• Coordinate routine maintenance of laboratory equipment.
• Draft documentation related to equipment operation and maintenance.

Skills

Providing excellent customer service

Troubleshooting laboratory automation equipment

Maintaining detailed records of issues

Education

BS degree in a scientific discipline

Tools

Coding language familiarity

Laboratory equipment

Job description

We are looking for Automation Service Engineering Associates I/II to join our growing Service Engineering team in support of clinical patient testing in one of our CLIA labs. The Automation Service Engineering Associate I/II will be responsible for delivering primary service response to laboratory operations at the Billion To One - Menlo Park (Oncology) location. The selected candidate will be part of a team responsible for troubleshooting, repair, and maintenance of laboratory equipment. The ideal candidate for this position is skilled in providing excellent customer service, troubleshooting errors with laboratory automation equipment, and maintaining detailed records of issues and resolutions. The role is an onsite position.

Shift Hours: Tuesday-Saturday or Sunday-Thursday, 2:30pm-11pm (+30% PM Shift Differential)

Responsibilities

• Work in a team responsible for service, support, and troubleshooting of automated processes and instrumentation
• Execute or coordinate routine maintenance of laboratory equipment
• Perform Installation, Operational, and Performance Qualification on equipment
• Troubleshoot and triage equipment issues and involve vendors as required
• Draft documentation related to equipment operation and maintenance as needed
• Suggest process improvements and design a plan to execute them
• Maintain organized equipment parts inventory and comprehensive equipment records
• Execute special projects as assigned

Qualifications

• BS degree in a scientific discipline
• Associate II: 1+ years of experience servicing Liquid Handlers, or 2+ years experience in a technical service role
• Familiarity with the basics of a coding language and flow control logic
• Understanding of clinical laboratory assays and their applications
• Ability to identify, analyze and solve problems with minimal direction
• Strong willingness to learn in a complex laboratory environment
• Strong attention to detail and accuracy
• Excellent documentation skills with working knowledge of Good Document Practices (GDP)
• Strong communication skills (verbal and written)

Nice-to-Haves

• Experience with troubleshooting liquid handler scripts is desirable
• Programming and coding experience
• Experience working in a CLIA regulated environment
• Experience developing training programs and performing knowledge transfer
• Ability to effectively work in a team environment and build strong working relationships
• High degree of initiative and self-motivation

Benefits and Perks

• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
• Extremely generous Family Bonding Leave for eligible employees (16 weeks, paid at 100%)
• Free UNITY Complete NIPT testing for employees & spouses
• Supplemental fertility benefits coverage
• Retirement savings program including a 4% Company match
• Increase paid time off with increased tenure
• Latest and greatest hardware (laptop, lab equipment, facilities)
• Free daily on-site lunches provided from top eateries
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging (compatible with all EVs, including Tesla)

For this position, we offer a total compensation package of up to $84,891 per year, including an hourly rate of $28.90 - $32.84 per hour. Compensation is commensurate with experience and leveling.

BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.