Automation Service Technician - Chantilly, VA

BD; Baltimore (MD); On-site; USD 85,102,617 - 136,106,880; Full time

Job summary

Waters is seeking an Automation Servicer Engineer to service BD Advanced Diagnostics instruments across the United States, with travel as needed. Shift options include evenings with potential overnight travel for customer installations and upgrades.

You will drive service revenue through preventive maintenance and instrument moves, coordinate with teams, and maintain equipment while meeting safety and credentialing requirements.

Qualifications

• Bachelor’s degree in Engineering or related discipline OR 10+ years of relevant experience.
• Understanding of electronics, mechatronics and PLCs; pneumatics.
• Ability to discuss software upgrades with IT and lab leadership.

Responsibilities

• Install, maintain, upgrade and repair instruments to meet specifications.
• Drive field service revenue via preventive maintenance and moves.
• Communicate work performed and provide follow-up plan.
• Schedule and complete system upgrades with customers.
• Report and document all complaints in the systems of record.
• Maintain spare parts inventory, vehicle and equipment.
• Participate in weekend/holiday on-call rotation.

Skills

Electrical systems

Mechatronics

PLCs

Pneumatics

Networking

Software upgrades

Customer interaction

Education

Bachelor’s degree in Engineering

Tools

Kiestra

LC/MS

LIS knowledge

Job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

Job Description

Position Summary

The Automation Servicer Engineer (ASE) is responsible for attending to service needs of BD Advanced Diagnostics customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment and schematic diagrams. The ASE is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice.

Shift: Sunday – Thursday OR Tuesday – Saturday, 10 AM – 7 PM

Duties and Responsibilities

• Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Primary laboratory systems include but are not limited to: KiestrA, Microbiology, Molecular, and LC/MS.
• Revenue Generation; collaborate across service and support teams to drive field service revenue through billable offerings like preventive maintenance and equipment moves.
• Lead customer expectations, by communicating work performed and providing follow‑up plan if needed.
• Collaborate with customers to proactively schedule and complete system upgrades as needed.
• Report and document all customer complaints in appropriate systems of record for resolution and investigation.
• Maintain spare parts inventory, company‑issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy.
• Demonstrate good judgment in utilization of company credit card, while adhering to expense levels within the established business guidelines.
• Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel.
• On‑Call Support: Participate in weekend/holiday on‑call rotation (~every 6 weeks), requiring local phone availability and potential national travel for instrument support.
• Always maintain a professional appearance.
• Must participate in vendor credentialing programs and finish the vendor credentialing requirements to gain and maintain access to customer facilities. Candidate must have a Real ID.

Minimum Qualifications

• Bachelor’s degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related disciplines OR 10+ years of relevant experience in troubleshooting and/or repair of complex electro‑mechanical, electronic, computer, or electrical systems in commercial, industrial, or military settings.
• Understanding of electronics, electro‑mechanical devices (Mechatronics), PLCs, and pneumatics.
• Intermediate knowledge of information systems networking architecture design and set up.
• Intermediate understanding of computer software operating systems and the ability to speak with customer’s information technology personnel and lab leadership to schedule and complete routine software upgrades and maintenance.

Preferred

• Expertise in Robotics
• Experience with Liquid Chromatography (LC) and Mass Spec (MS) instrumentation
• Knowledge of Lab Information Systems (LIS) and database management
• A+, Microsoft or Cisco accreditation advantageous; understanding of basic computer security concepts and standard processes.
• Excellent verbal and written communication skills
• Outstanding customer service and soft skills
• Must possess and maintain a valid state‑issued Real ID driver’s license with at least 3 years of driving history and meet BD's auto safety standards.

Physical Requirements

• Ability to lift 30 to 40 lb. objects from the floor to chest level
• Ability to turn manual sockets, crescent wrenches, and screw drivers repeatedly over the course of an 8‑to‑10‑hour day
• Ability to sit, kneel, squat, bend, and stand repeatedly in an 8‑10‑hour period to assemble and repair instrument suites
• Ability to push and pull objects weighing up to 70 lbs.
• Ability to perform fine motor tasks while reaching over the course of an 8‑10‑hour day
• Ability to carry a 30 lb. pack on your back for up to 1 hour
• Ability to drive distances of up to 6 hours, and in adverse weather conditions
• Able to climb portable ladders and step stools
• May be required to wear a respirator while servicing equipment, thus must be able to pass a fit test and annual spirometry.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectionate or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Salary Range Information: $29.70 – $47.50 USD Hourly