Automation Reliability & Sustaining Operations Engineer

Meta; Kansas City (MO); On-site; USD 138,000 - 196,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Travel opportunities

Job summary

Meta is seeking an experienced Automation Reliability & Sustaining Operations Engineer to own the health, uptime, and performance of automated systems across Meta's warehouse network. You will lead root-cause analyses, manage preventive and corrective maintenance, and drive continuous improvement to maximize throughput and minimize downtime.

The role requires on-site work with up to 50% travel, ownership of ASRS/AMR/conveyance systems, and collaboration with vendors.

Qualifications

• Bachelor's degree in Robotics, Mechatronics, Electrical, Industrial, or Mechanical Engineering, or equivalent practical experience.
• 10+ years of experience in automation or controls engineering within warehousing, distribution, or manufacturing.
• Experience sustaining and maintaining material handling automation (ASRS, AMRs, conveyance) and PLC/WCS/WES systems in a live operating environment.
• Hands-on experience troubleshooting, debugging, integrating, calibrating, and validating electromechanical systems with actuators and sensors.
• Experience working with mechanical actuators, motors, and electrical sensor integration.
• Willingness to work on-site and travel across the warehouse network (up to 50%).

Responsibilities

• Own sustaining operations of conveyor and sortation systems — conveyors, sorters, merges, diverts, transfers, and accumulation zones — ensuring sustained uptime and throughput.
• Sustain and optimize deployed automation systems: ASRS, AMRs, pallet shuttles, gantry layer picking, auto-boxing, conveyance, and damage-detection systems.
• Apply deep mechatronics and system-level expertise to perform root cause analysis on robotic subsystem and automation failures, and drive continuous improvement.
• Document root cause analyses and mitigations for critical issues, and build the reliability playbooks the network operates from.
• Integrate, qualify, calibrate, and document replacements for end-of-life (EOL) hardware and software components.
• Establish and manage preventive and predictive maintenance programs to reduce unplanned downtime and extend equipment life.
• Sustain WMS/WES/WCS integration with automation systems, ensuring seamless data flow, PLC communication, and exception handling in day-to-day operations.
• Maintain and refine exception zones (damage, hold, quarantine) and uphold safety and compliance requirements.
• Support the transition to, and steady-state running of, the Robotics Control Center remote-monitoring model.
• Build and develop an effective facility maintenance team, leading training to ensure high performance.
• Evaluate the effectiveness of utilities and equipment, providing solutions to operational challenges and risks.
• Oversee facility inspections, repairs, and upgrades, maintaining order and readiness across operations.
• Manage automation vendors and service partners for spares, warranty, service-level performance, and retrofit/upgrade work on existing equipment.

Skills

Robotics

Mechatronics

Electrical engineering

Industrial automation

Education

Bachelor's degree in Robotics/Mechatronics/Electrical/Industrial/Mechanical Engineering

Tools

PLC systems

WMS/WES/WCS integration

Job description

Meta is seeking an experienced Automation Reliability & Sustaining Operations Engineer to own the ongoing health, uptime, and performance of the advanced robotic and automation systems already deployed across Meta's warehouse network. This role is the bridge between physical logistics operations and the automated systems that run them — with a focus on maximizing throughput, minimizing downtime, and driving Operating Expense (OPEX) reductions through reliable, well-maintained automation rather than manual labor. This role is crucial to keep the network running: leading root-cause analysis on subsystem failures, managing preventive and corrective maintenance, qualifying end-of-life hardware and software replacements, and driving continuous improvement across the existing and upcoming warehouse footprint. You will directly support the anticipated centralized warehouse growth by ensuring each facility stays maintainable, resilient, and performing to target as the network scales.

Automation Reliability & Sustaining Operations Engineer Responsibilities:

• Must be available to work an 8-hour shift within a 12-hour operational window (7:00 AM – 7:00 PM), with flexibility required for occasional weekend coverage as needed. When a weekend shift is assigned, an alternate weekday off will be scheduled
• Own sustaining operations of conveyor and sortation systems — conveyors, sorters, merges, diverts, transfers, and accumulation zones — ensuring sustained uptime and throughput
• Sustain and optimize deployed automation systems: ASRS, AMRs, pallet shuttles, gantry layer picking, auto-boxing, conveyance, and damage-detection systems
• Apply deep mechatronics and system-level expertise to perform root cause analysis on robotic subsystem and automation failures, and drive continuous improvement
• Document root cause analyses and mitigations for critical issues, and build the reliability playbooks the network operates from
• Integrate, qualify, calibrate, and document replacements for end-of-life (EOL) hardware and software components
• Establish and manage preventive and predictive maintenance programs to reduce unplanned downtime and extend equipment life
• Sustain WMS/WES/WCS integration with automation systems, ensuring seamless data flow, PLC communication, and exception handling in day-to-day operations
• Maintain and refine exception zones (damage, hold, quarantine) and uphold safety and compliance requirements
• Support the transition to, and steady-state running of, the Robotics Control Center remote-monitoring model
• Build and develop an effective facility maintenance team, leading training to ensure high performance
• Evaluate the effectiveness of utilities and equipment, providing solutions to operational challenges and risks
• Oversee facility inspections, repairs, and upgrades, maintaining order and readiness across operations
• Manage automation vendors and service partners for spares, warranty, service-level performance, and retrofit/upgrade work on existing equipment

Minimum Qualifications:

• Bachelor's degree in Robotics, Mechatronics, Electrical, Industrial, or Mechanical Engineering, or equivalent practical experience
• 10+ years of experience in automation or controls engineering within warehousing, distribution, or manufacturing
• Experience sustaining and maintaining material handling automation (ASRS, AMRs, conveyance) and PLC/WCS/WES systems in a live operating environment
• Hands-on experience troubleshooting, debugging, integrating, calibrating, and validating electromechanical systems with actuators and sensors
• Experience working with mechanical actuators, motors, and electrical sensor integration
• Willingness to work on-site and travel across the warehouse network. (up to 50%)

Preferred Qualifications:

• Experience running sustaining/maintenance operations in new or existing / brownfield automated facilities
• Familiarity with remote-monitoring or robotics control-center operating models
• Track record building preventive/predictive maintenance and reliability (RCM, TPM, or equivalent) programs
• Demonstrated track record of delivering OPEX reduction through improved automation uptime and reliability
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affiantive Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].

$138,000/year to $196,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.