Automation-Driven IT Specialist (AI + Security)

Simplex.; Austin (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Simplex. is seeking an Automation & IT Support Specialist to work on-site in Austin, TX. You will spend 70-80% of your time building workflow automations using AI coding tools, along with managing IT support tasks. The role offers a unique chance to learn from experienced colleagues while contributing to in-house automation projects.

The starting salary is $80,000, with opportunities to grow to $95,000 and $110,000 as you take on more responsibilities.

Qualifications

• 1+ years of experience in IT support or systems administration.
• Experience with hardware, software, and access management.
• Basic understanding of NIST and ISO 27001 security frameworks.

Responsibilities

• Build and maintain business workflow automations using n8n.
• Manage and resolve IT support tickets.
• Maintain and improve existing automations and internal reporting.

Skills

IT support experience

Troubleshooting technical issues

Strong communication skills

Tools

n8n

M365

Cisco Meraki

Job description

This role is on-site M-F 9AM-5:30PM in Austin, TX.

Our client is a well established company in the HR / Recruiting Technology space. Their IT team handles more than traditional IT. Alongside support and security work, we've used AI coding tools and workflow automation platforms to build custom business automations in-house, including automated reporting systems, AI-driven research pipelines, and personalized partner communications. Most of your time — around 70-80% — will be on the automation side. The rest is traditional IT support and security. You'll work alongside the person who built our current automation suite, learning through hands-on pairing and eventually owning your own projects.

This is a unique opportunity for someone who has some basic IT Support experience who wants to dive into the world of AI and AI Coding tools (Claude / ChatGPT) and is eager to learn.

Responsibilities

Automation & Integration

• Build and maintain business workflow automations using n8n, AI coding tools, and custom integrations
• Collaborate with teams across the company to identify processes that can be automated and implement solutions
• Maintain and improve existing automations including internal reporting digests, client call summarization, partner outreach campaigns, and AI-powered research workflows
• Develop custom connectors and integrations between internal systems

IT Support & Security

• Manage and resolve IT support tickets including access issues, software and hardware troubleshooting, and general user support
• Handle employee onboarding and offboarding including workstation setup, account provisioning, access controls, and device decommissioning
• Administer the M365 environment including user and group management, access controls, and security configurations
• Monitor and maintain network infrastructure using Cisco Meraki
• Maintain security policies, support progress toward SOC and ISO 27001 certifications, and respond to security questionnaires from clients and partners

Qualifications

• 1+ years of experience in IT support, systems administration, or a related role along with a hunger to learn
• Experience troubleshooting technical issues across hardware, software, and access management
• Basic knowledge of security frameworks (NIST, ISO 27001) and privacy regulations
• Strong communication and interpersonal skills; you'll work with people across every department

Preferred Qualifications

• Experience with workflow automation tools such as n8n
• Familiarity with AI coding assistants
• Knowledge of M365 administration
• Industry certifications (CompTIA A+, Net+, Sec+ or similar)

Starting salary is $80,000, with a clear growth path to $95,000 and then $110,000 over your first two years as you take on more ownership of automation projects and security initiatives.