Auto Service Concierge: Guest Experience Lead

Schomp Automotive Group; Aurora (CO); Presencial; USD 65.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and life insurance

Pet insurance

401(k) with company match

Paid Time Off

Disability insurance

On-site gym

Employee Assistance Program

Employee discounts

Descripción de la vacante

Schomp Automotive Group is seeking a full-time Service Advisor at our Aurora, CO location. This role requires energizing customer interactions, diagnosing service needs, and coordinating repairs while ensuring a transparent, high-level guest experience.

You will prepare RO summaries, explain estimates, and manage customer expectations as vehicles move through service. We offer a comprehensive benefits package and a supportive culture that prioritizes career growth, training, and employee

Formación

• Automotive dealership service advisor experience required.
• Valid driver's license and clean MVR.
• Ability to communicate estimates and obtain customer approval.

Responsabilidades

• Initiate automotive services by ascertaining performance problems and services requested.
• Troubleshoot vehicle problems by listening to customer descriptions and conducting inspections and test drives.
• Prepare repair orders describing symptoms, problems, causes, and repairs required.
• Explain estimates and expected return of vehicles to customers and obtain approval.

Conocimientos

Service advisor experience

Descripción del empleo

Schomp Automotive Group is seeking a full-time Service Advisor at our Aurora, CO location. This role requires energizing customer interactions, diagnosing service needs, and coordinating repairs while ensuring a transparent, high-level guest experience.

You will prepare RO summaries, explain estimates, and manage customer expectations as vehicles move through service. We offer a comprehensive benefits package and a supportive culture that prioritizes career growth, training, and employee