Auto Sales Specialist- DN

Drive Now - 2201 W van Buren St; Phoenix (AZ); On-site; USD 40,000 - 70,000; Full time

Job summary

Drive Now Automotive in Phoenix is seeking a driven Auto Sales Specialist to convert leads into loyal customers at our growing used-car operation. You’ll respond to new leads, call, text, and email prospects, and guide them through our sales process to close deals.

No prior automotive experience is required; we value your ability to win people over, build rapport, and deliver exceptional customer experiences. Bilingual English/Spanish is a plus.

Qualifications

• Prior automotive experience is not required.
• Experience in sales, retail, hospitality, or call centers is helpful.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Respond quickly to new customer leads.
• Call, text, and email prospective customers.
• Manage the CRM to organize and track your pipeline.
• Schedule and confirm customer appointments.
• Follow up with missed appointments and re-engage interested leads.
• Close sales through a structured sales process and maintain CRM notes.

Skills

Customer service

Communication

Bilingual English/Spanish

Closing deals

Tools

CRM software

Job description

Auto Sales Specialist – Drive Now Automotive

We Bring You the Customers. Your Job Is to Win Their Business.

About Drive Now Automotive

Drive Now is a growing used-vehicle retailer focused on helping customers find dependable transportation while providing financing solutions designed to serve a broad range of credit situations. Today, we operate across Arizona in major markets including Phoenix and Tucson.

And we’re continuing to grow. As we grow, our focus remains on building strong teams, developing our people, delivering an outstanding customer experience, and creating career opportunities for individuals who want to grow with us.

Prior automotive experience is not required. If you have successfully led people in sales, retail, hospitality, financial services, call centers, or another performance-driven environment, we want to hear from you.

Drive Now is looking for motivated, competitive, customer-focused individuals to join our team as Bilingual Sales Specialists.

Here is what makes this opportunity different:

You do not have to hunt for customers.

Drive Now invests heavily in digital marketing that generates a consistent flow of customer leads. Your job is to work those opportunities exceptionally well — respond quickly, communicate consistently, nurture leads, schedule appointments, deliver a great customer experience, and close sales.

What You'llDo Work the Leads We Provide

You will:

• Respond quickly to new customer leads.
• Call, text, and email prospective customers.
• Consistently follow up with customers who have not yet purchased.
• Use our CRM to organize and manage your customer pipeline.
• Schedule customer appointments.
• Confirm upcoming appointments.
• Follow up with missed appointments.
• Re-engage customers who previously expressed interest.
• Maintain accurate CRM notes.
• Properly disposition every lead.

We generate the opportunity. Your responsibility is to maximize it.

Turn Leads Into Appointments

Successful Sales Specialists know how to turn conversations into action.

You will learn how to:

• Build rapport.
• Ask effective questions.
• Understand customer needs.
• Explain the value of visiting the dealership.
• Create appropriate urgency.
• Ask for the appointment.
• Overcome common objections.
• Follow through consistently.

Deliver an Outstanding Customer Experience

When customers arrive, your focus is on the person in front of you.

You will:

• Welcome customers and make them feel comfortable.
• Understand what they are trying to accomplish.
• Help identify vehicles that fit their needs.
• Present vehicles and facilitate test drives.
• Guide customers through our established sales process.
• Communicate clearly throughout the transaction.
• Work closely with the General Sales Manager.
• Maintain professionalism throughout the experience.

Close Sales

This is a sales role, and performance matters.

We will coach and develop you in:

• Building rapport.
• Presenting value.
• Handling objections.
• Asking for the sale.
• Following a consistent sales process.
• Working collaboratively with your manager.
• Following up with customers who do not purchase on their first visit.
• Bilingual in English and Spanish

How Performance Is Measured

We believe in clear expectations and measurable performance.

Some of the areas we monitor include:

• Leads worked.
• Calls made.
• Text messages sent.
• Emails sent.
• Speed-to-lead.
• Follow-up consistency.
• Appointments scheduled.
• Appointment-show rates.
• CRM documentation.
• Lead dispositioning.
• Applications generated.
• Sales.
• Closing percentage.
• Conversion performance.

These metrics help you and your manager understand what is working, where opportunities are being lost, and how you can improve.

What We're Looking For

Our strongest Sales Specialists demonstrate five important characteristics:

Drive for Results – Competitive, persistent, motivated, and goal-oriented.

Interpersonal Savvy – Comfortable communicating with different types of people and building rapport quickly.

Customer Focus – Professional, responsive, reliable, and committed to a great customer experience.

Time Management – Able to manage new leads, follow-up, appointments, and customers without allowing opportunities to fall through the cracks.

Self-Development – Coachable, receptive to feedback, willing to practice, and motivated to continually improve.

If you want to join a growing company, in a sales career where the company provides the opportunities, your manager helps you develop, and your performance can directly influence your income, we would like to meet you.