Auto Physical Damage Manager

Amerisure Insurance Company; Indianapolis (IN); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Amerisure Insurance Company, located in Indianapolis, seeks an Auto Physical Damage (APD) Manager to lead day-to-day APD operations within Commercial Claims. You will translate strategy into priorities, develop leaders, and ensure timely, technically sound claim outcomes for high-profile agency partners.

This role requires 5+ years of commercial auto PD experience, a proven leadership background, and strong client relationships.

Qualifications

• Bachelor’s degree in business, insurance or related field.
• 5 years commercial auto physical damage claim experience.
• Prior people leadership experience.
• Experience handling agency or customer escalations preferred.
• Industry designation such as AIC, CPCU, SCLA preferred.
• Strong service orientation and relationship management.
• Excellent written and verbal communication.
• Proficiency with claim systems and Microsoft Office.
• Willingness to travel up to 10%.

Responsibilities

• Lead day-to-day APD function and service delivery for designated partners.
• Oversee APD operations: coverage analysis, investigation, reserving, timely resolution.
• Provide direction on complex APD matters and involve Director when needed.
• Monitor inventory, cycle time, quality, and service indicators; drive improvements.
• Ensure consistent APD procedures, authority levels, and vendor program adherence.
• Serve as primary APD contact for agency partners; build trusted relationships.
• Address service concerns and coordinate resolutions with Claims and partners.
• Anticipate partner needs; identify trends and propose improvements.
• Collaborate with Underwriting, Loss Control, Legal, SI, and vendors.
• Participate in budgeting, workforce planning.
• Promote controls, escalation, and handling of complaints, litigation, fraud.
• Lead process improvements to increase quality and efficiency.
• Advocate adoption of tools and analytics to improve APD outcomes.

Skills

People leadership

Communication

Collaboration

MS Office

Claims systems

Education

Bachelor’s degree in business, insurance or related field

Industry designation such as AIC, CPCU, SCLA

Tools

Claim systems

Estimating platforms

Reporting tools

Microsoft Office

Job description

Amerisure creates exceptional value for its partners, policyholders, and employees.

As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best “A” (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.

Amerisure is currently recruiting for an Auto Physical Damage Manager that can do a 2-day hybrid approach onsite in one of our offices. The ideal candidate will also possess the following skill set.

Summary Statement

Leads the day-to-day performance and service delivery of the Auto Physical Damage (APD) function within Commercial Claims. The Manager translates departmental strategy into operational priorities, develops leaders and team members, and ensures consistent, timely and technically sound claim outcomes. This role serves as a primary APD point of contact for designated high-profile agency partners and works closely with core Auto General Liability leadership on shared files to deliver a coordinated service experience.

Essential Tasks/Major Duties

• Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness.
• Oversee APD claim operations to promote accurate coverage analysis, effective investigation, appropriate reserving, timely resolution and compliance with claim handling standards.
• Provide direction on complex, high-exposure, sensitive or escalated APD matters and determine when issues require Director involvement.
• Monitor inventory, cycle time, quality, severity, expense and service indicators; identify trends and implement corrective action as appropriate.
• Ensure consistent application of APD procedures, authority levels, vendor programs and quality expectations across the team.
• Serve as a primary APD point of contact for agency partners, building trusted relationships through proactive communication, responsiveness and follow-through.
• Address significant service concerns and escalations, coordinate resolution across Claims and communicate outcomes to agency and internal partners.
• Anticipate partner needs, identify service trends and recommend improvements that strengthen the agent and policyholder experience.
• Build effective relationships with Underwriting, Loss Control, Legal, Special Investigations, agency partners, and vendors.
• Participate in business planning, budgeting and workforce planning.
• Promote effective controls, timely issue escalation and appropriate handling of complaints, litigation, fraud indicators and regulatory matters.
• Identify and lead process improvements that increase quality, efficiency, consistency and customer value.
• Champion adoption of tools, analytics and new ways of working that improve APD outcomes and team effectiveness.

Knowledge, Skills & Abilities

• Bachelor’s degree in business, insurance or a related field, or an equivalent combination of education and relevant experience.
• 5 years commercial auto physical damage claim experience, including complex claim handling and technical oversight.
• Prior people leadership experience required.
• Experience managing agency or customer escalations and cross-functional claim matters preferred.
• Industry designation such as AIC, CPCU, SCLA or similar professional development preferred.
• Strong service orientation with the ability to build credibility and manage relationships with high-profile agency partners and internal stakeholders.
• Clear, concise written and verbal communication, including the ability to explain technical matters to varied audiences.
• Effective collaboration, change leadership, conflict resolution and decision-making skills.
• Proficiency with claim systems, estimating platforms, reporting tools and Microsoft Office applications.
• Ability to travel up to 10%.

Just as we are committed to creating exceptional value for our Partners For Success agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. This package includes competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs. We also offer flexible work arrangements to promote work-life balance. Recognized as one of the Best and Brightest Companies to Work For in the Nation and one of Business Insurance magazine’s Best Places to Work in Insurance, we provide a workplace that fosters excellence and professional growth. If you are looking for a collaborative and rewarding career, Amerisure is looking for you.

Amerisure Mutual Insurance Company is an Equal Employment Opportunity employer. Amerisure provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (to include sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws. Amerisure complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Amerisure prohibits harassment or discrimination of any kind and is committed to maintaining a workplace free from unlawful harassment or discrimination. Amerisure prohibits retaliation against anyone who reports discrimination, participates in an investigation, or opposes unlawful practices. Any improper interference with an employee’s ability to perform their job duties may result in disciplinary action, up to and including termination.