Auto Parts Specialist - Customer Service & Growth Prospects

O'Reilly Auto Parts; Huffman (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

401k plan

Medical insurance

Tuition assistance

Career growth

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers and to assist store management with assigned tasks.

The role includes greeting customers, aiding in merchandise selection, processing payments, handling returns, and providing phone support per company policy. Bilingual candidates are encouraged to apply, with opportunities for career growth within a strong promote-from-within culture.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers and assist in merchandise selection.
• Support managers and installation service specialists for professional customers.
• Handle cash drawer, accept payments, process returns and exchanges per policy.
• Answer store calls, lookup parts, quote prices and suggest related items.
• Perform daily store tasks: stocking, planogram updates, freight handling, inventory checks.

Skills

Customer service

Multitasking

Alphanumeric matching

Bilingual (Spanish)

Education

ASE certification

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers and to assist store management with assigned tasks.

The role includes greeting customers, aiding in merchandise selection, processing payments, handling returns, and providing phone support per company policy. Bilingual candidates are encouraged to apply, with opportunities for career growth within a strong promote-from-within culture.