Auto Parts Specialist - Customer Service

O'Reilly Auto Parts; Parkville (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance (Starting Day One)

Dental & Vision Insurance

401k with Employer Contributions

Stock Purchase Plan

Tuition Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts in Parkville, MD is hiring a Parts Specialist to deliver high-quality service to retail and installer customers. You will assist customers in selecting merchandise, quote prices, and promote company programs.

Bilingual candidates are encouraged to apply, and you will support store management with daily tasks. The position offers competitive wages, a compensation package with benefits from day one, and opportunities for growth within the organization.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts and related systems (ASE certification helpful).
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Greet customers and assist with merchandise selection.
• Quote prices, promote savings programs, and upsell related items.
• Handle cash, credit card transactions, exchanges, and returns.
• Assist with store training and daily operational tasks.
• Address customer complaints in a friendly manner.

Skills

Quickly match alphanumeric sequences

Outstanding, friendly customer service

multitask between in-store and phone

Familiar with automotive parts

Spanish language helpful

Job description

O'Reilly Auto Parts in Parkville, MD is hiring a Parts Specialist to deliver high-quality service to retail and installer customers. You will assist customers in selecting merchandise, quote prices, and promote company programs.

Bilingual candidates are encouraged to apply, and you will support store management with daily tasks. The position offers competitive wages, a compensation package with benefits from day one, and opportunities for growth within the organization.