Auto Parts Specialist: Customer‑Driven Parts Pro

Factory Motor Parts Co; Columbia (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

Factory Motor Parts Co is seeking an Auto Parts Professional to support customers in our Columbia, SC location. You will answer calls, identify needs, and help customers find the right auto parts.

The role requires 3 years of automotive parts experience and 1–2 years in sales or customer service, with strong communication skills and catalog lookup ability. ASE certification is a plus.

Qualifications

• 3 years experience with automotive parts.
• 1–2 years previous sales and customer service experience.
• Ability to look up parts in parts cataloging systems.
• Excellent verbal and written communication skills.
• Strong background in mechanics is a plus; ASE certification is a bonus.

Responsibilities

• Answer phone calls to identify customer needs and provide solutions.
• Look up auto parts in FMP parts catalog system and assist customers.
• Process customer orders with accuracy and timeliness.
• Troubleshoot and make recommendations to meet customer needs.
• Maintain strong product knowledge of auto parts, warranties, promotions, and sales programs.

Skills

Customer service

Sales

Communication skills

Parts lookup

Education

ASE certification

Tools

Parts cataloging systems

Job description

Factory Motor Parts Co is seeking an Auto Parts Professional to support customers in our Columbia, SC location. You will answer calls, identify needs, and help customers find the right auto parts.

The role requires 3 years of automotive parts experience and 1–2 years in sales or customer service, with strong communication skills and catalog lookup ability. ASE certification is a plus.