Auto Parts Counter Specialist — Customer & Tech Support

Sonic-Automotive; Atlanta (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Global Imports BMW, part of the Sonic Automotive family, is hiring a Parts Counterperson. You will assist walk-in customers, suggest compatible parts, and expose the full product line while pulling stock and processing orders for daily shipment or pickup.

You’ll support service technicians, handle will-call and back-order reconciliation, and maintain friendly, professional customer interactions. A uniformed, safety-minded approach is required.

Qualifications

• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• One year of experience in an automotive parts dept.
• One year of sales experience.
• Professional personal appearance.
• Ability to work well with the public, sometimes with several customers at a time.
• Will be required to wear a dealership uniform at all times.
• All applicants must be authorized to work in the USA.
• All applicants must perform duties and responsibilities in a safe manner.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Responsibilities

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
• Pull purchases from stock and check availability; submit emergency orders if needed.
• Answer phone calls, provide price quotes, and assist outside sales representatives with orders.
• Set up orders for daily shipment, delivery, or pick up.
• Verify will call and back order files weekly and manage stock or return items to vendors.
• Assist service technicians in selecting parts needed for repairs in process.
• Open a repair order envelope for all new repair orders.
• Notify Shop Foreman and customer when ordered parts are received.

Skills

Reading comprehension

Customer service

Sales experience

Education

High school diploma or equivalent

Job description

Global Imports BMW, part of the Sonic Automotive family, is hiring a Parts Counterperson. You will assist walk-in customers, suggest compatible parts, and expose the full product line while pulling stock and processing orders for daily shipment or pickup.

You’ll support service technicians, handle will-call and back-order reconciliation, and maintain friendly, professional customer interactions. A uniformed, safety-minded approach is required.