Auto Loan Rep

OneMain General Services Corporation; Salt Lake City (UT); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Health benefits

401(k) match

Tuition reimbursement

Paid time off

Job summary

OneMain Financial Group is seeking Auto Loan Representatives in the auto purchase department to be the initial contact for customers financing a vehicle through local dealerships. The role involves outbound and inbound calls, collaboration with dealers, and ensuring compliant processing of auto loan applications.

The team operates in a call-center environment, with a focus on customer service, timely processing, and cross-functional partnership across underwriting and verifications.

Qualifications

• Experience in inside sales or call center environments.
• Strong customer service skills and ability to handle escalations.
• Basic understanding of credit or personal finance concepts.

Responsibilities

• Reach customers via outbound calls or respond to inbound inquiries.
• Communicate with dealers and merchants to handle escalated situations.
• Partner with Product Support, Verifications, and Underwriting teams.
• Assist in collateral swaps and unwinding of purchase loans.
• Identify delays and escalate to reset timelines with stakeholders.
• Collaborate with senior management on process and system improvements.
• Market and sell OneMain lending products and services.
• Maintain knowledge of credit reports and lending products.

Skills

Outbound calls

Customer service

Bilingual Spanish

Inside sales

Education

High School Diploma or GED

Job description

At OneMain, our Auto Loan Representatives in the auto purchase department serve as the initial contact for customers acquiring a vehicle. They help customers complete the financing of a vehicle through a local dealership while working closely with the dealership's sales agents, in a call center environment. They communicate with dealers, merchants, and customers in handling the appropriate products or services OneMain offers by listening and understanding their financial situation. Our Auto Loan Representatives in the auto purchase department exercise good judgment and discretion to facilitate business decisions, have strong product knowledge and drive for results, multitask, and have excellent time management skills. We're currently offering part time positions based on business needs.

In the Role

• Reach out to customers via outbound calls or responding to inbound calls from potential customers
• Communicate with dealer and merchants in handling escalated situations
• Form close partnerships with supporting business partners such as Product Support Managers, Verifications, and Underwriting
• Assist in collateral swaps and unwinding of purchase loans
• Identify defects which will delay our defined timeline with the customer and elevate to ensure all pertinent parties are notified and new timelines are mutually agreed upon
• In addition, work with senior management and project teams for necessary process and system enhancements
• Partner closely with team and peers, with an understanding that the above defined milestone events are of the utmost importance
• Process applications and closing secured title or auto loans
• Implement key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goals
• Read and understand credit bureau reports and maintain a high level of personal lending product knowledge
• Maintain awareness of company policies and procedures, federal / state laws and providing guidance to other team members to ensure compliance
• Actively market and sell OneMain lending products and services and demonstrate strong collaborative skills within a team environment

Requirements

• High School Diploma or GED.
• Sense of urgency in meeting or exceeding application processing goals
• Preferred 2 or more years' experience in inside sales, customer service, retail, or call center environment.
• Basic understanding of credit or personal finance concepts.

Bilingual: Spanish

Location: Onsite

Schedule: Team members create their own preferred schedules within our operating hours of 8:00 AM to 10:00 PM CST. For full-time employees, scheduling guidelines include one closing shift each week and two Saturdays per month. After individual schedules are submitted, they are reviewed collectively to ensure adequate staffing levels across all business hours.

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority.

That's why we've packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days' vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. In our more than 1300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be - in person, by phone and online. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.