Auto Liability Claim Rep

Travelers; Diamond Bar (CA); On-site; USD 67,000 - 111,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Paid Time Off

Wellness Program

Volunteer Encouragement

Job summary

Travelers is seeking a Claims Representative in California to manage, evaluate, and process auto claims with timeliness and accuracy. You will work closely with insureds to resolve claims while upholding professional standards and empathy throughout the process.

The role emphasizes thorough documentation, adherence to state regulations, and collaboration with internal teams to ensure fair settlements and high-quality customer service.

Qualifications

• Bachelor’s Degree required or equivalent.
• 3+ years of experience in insurance claims, preferably auto claims.
• Experience with claims management software and strong insurance knowledge.

Responsibilities

• Provide quality auto claims handling including investigation, evaluation, reserving, negotiation, and resolution.
• Communicate with policyholders, claimants, providers and other stakeholders to gather and provide updates.
• Determine claim eligibility, coverage, liability, and settlement amounts.
• Ensure accurate documentation of claim files and transactions.
• Identify potential fraud or complex claims for further investigation.
• Coordinate with internal teams such as investigators, legal, and customer service as needed.

Skills

Analytical skills

Problem-solving

Customer service

Communication

Education

Bachelor’s Degree

Tools

Claims management software

Job description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$67,000.00 - $110,600.00

Target Openings

5

What Is the Opportunity?

This role is eligible for a sign-on bonus.

Be the Hero in Someone's Story

When life throws curveballs - storms, accidents, unexpected challenges - YOU become the beacon of hope that guides our customers back to stability. At Travelers, our Claims Organization isn't just a department; it's the beating heart of our promise to be there when our customers need us most.

As a Claim Rep, you will be responsible for managing, evaluating, and processing claims in a timely and accurate manner.

In this detail-oriented and customer focused role, you will work closely with insureds to ensure claims are resolved efficiently while maintaining a high level of professionalism, empathy, and service throughout the claims handling process

What Will You Do?

• Provide quality claim handling of auto claims including customer contacts, coverage, investigation, evaluation, reserving, negotiation, and resolution in accordance with company policies, compliance, and state specific regulations.
• Communicate with policyholders, claimants, providers, and other stakeholders to gather information and provide updates.
• Determine claim eligibility, coverage, liability, and settlement amounts.
• Ensure accurate and complete documentation of claim files and transactions.
• Identify and elevate potential fraud or complex claims for further investigation.
• Coordinate with internal teams such as investigators, legal, and customer service, as needed.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree.
• Three years of experience in insurance claims, preferably auto claims.
• Experience with claims management and software systems.
• Strong understanding of insurance principles, terminology with the ability to understand and articulate policies.
• Strong analytical and problem-solving skills.
• Proven ability to handle complex claims and negotiate settlements.
• Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants

What is a Must Have?

• One-year bodily injury liability claim handling experience or comparable liability claim handling experience, or successful completion of Travelers Claim Representative training program is required.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.