Auto Glass Installation Technician Trainee

Safelite Group; Massachusetts; On-site; USD 35,000 - 42,000; Full time

Job summary

Safelite Group is seeking a Technician Trainee in Massachusetts. You will be paid to learn through hands-on and classroom training to become a Safelite-certified Technician, performing glass repair, replacement, and recalibrations with emphasis on quality and customer satisfaction.

The program includes paid training, tools, and resources, with benefits that support health, wealth, and life needs. At completion, you’ll have Safelite SafeTech certification and opportunities for career growth.

Qualifications

• High School Diploma or GED preferred.
• Ability to operate tools and perform calibrations with safety.
• Willingness to learn and complete Safelite training.

Responsibilities

• Assist in installing and repairing auto glass.
• Recalibrate automotive safety systems and perform diagnostics.
• Provide services and products to customers.
• Safely operate company vehicles and tools.

Skills

Hand tools use

Power tools use

Diagnostic tools

Customer service

Safety awareness

Education

High School Diploma/GED

Job description

A Brief Overview

A Technician Trainee will be trained and educated to become a proficient auto glass technician. Upon completing our training program, the trainee will receive the Safelite SafeTech certification and will possess fundamental skills necessary for performing unsupervised glass repair, replacement and recalibrations. The trainee is expected to embody the Safelite Spirit with a can-do attitude, caring heart and service mindset while striving to bring unexpected happiness to customers by completing jobs timely and with the highest quality standards.

What you will do

• Be paid to learn and apprentice the Safelite way, through hands-on and classroom training, including:
• Observing and assisting in installing and repairing auto glass
• Recalibrating automotive safety systems, including trouble-shooting and completing diagnostic testing
• Providing additional services & products
• Study and pass testing to become a Safelite-certified Technician showing proficiency in installations, embracing a positive attitude and following taught techniques.
• Safely operate company and customer vehicles, company-issued tools and chemicals utilized throughout the workday.
• Performs other duties as assigned
• Complies with all policies and standards

What you’ll get

• Competitive weekly pay starting at $25.50/hour, increasing to $30.25/hour after training and certification.
• Earn additional income when customers choose value added products and services.
• A benefits package valued at more than $10k*. Includes 401(k) plan with company matching, medical plans, paid time off, holidays & volunteer days.
• Program to buy additional PTO or sell unused time up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you’ll need to be successful.
• View all our health, wealth, and life offerings at www.safelitebenefits.com.

Education Qualifications

• High School Diploma GED/Equivalent Preferred
• Valid state-issued driver’s license any other license(s) (as required by federal, state and local laws) to operate a company vehicle.

Required Experience Qualifications

• Must be 18 years of age or older

Required Skills and Abilities

• Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds.
• Ability to stand for extended periods, work in tight spaces, bend and twist body
• Ability to use a variety of hand tools and power tools safely and effectively
• Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via in-cab vehicle safety camera / video surveillance technology
• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations
• Ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods
• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the “Safelite Way of Fitting”
• Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs
• Proficiency in using computerized diagnostic tools to complete recalibrations and trouble-shoot issues
• Problem-solving and ability to trouble-shoot issues, independently and collaboratively
• Ability to read, write and interpret the English language and technical directions
• Ability to communicate orally (via phone) and written (via computer or other electronic means)
• Ability to maintain a professional appearance, adhering to Company dress code and PPE policies
• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures).

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change. This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

Accessibility

Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process.

Privacy

To review and consider your application, Safelite collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Applicant Privacy Policy and Terms of Use.

Agencies

Safelite does not accept unsolicited resumes or outreach from third‑party recruiters. Absent a signed MSA and approval and request from Talent Acquisition to submit resumes for a specific requisition, we will not approve payment to any third party.

Health and Safety

To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre‑employment screenings, including background checks and/or drug screenings, attestation of COVID‑19 vaccination status, and precautions against COVID‑19 in select work settings, subject to all applicable local, state and federal laws. Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates.

Note

The contact methods provided are exclusively for accessibility and vendor management requests. All other outreach to these contacts will not be responded to. You trust us with more than your vehicle glass – you also share your personal information with us. We’re committed to honoring that trust. Browse our privacy practices that detail your rights and the ways we look out for you. Safelite privacy policies California Privacy Policy – Notice at Collection