Auto Damage Estimator: Precision Claims & Repairs

AAA Auto Club Enterprises; Boston (MA); On-site; USD 74,500 - 99,500; Full time

Benefits offered by this job

Health coverage (medical, dental, vis

401(k) saving plans with company match

Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises seeks a skilled Auto Physical Damage Claims Examiner in Massachusetts. The role analyzes vehicle damage, writes estimates, reviews costs, and communicates with members, owners, and repair facilities to guide repair processes.

You’ll resolve claims within authority, support catastrophe duties, and ensure regulatory compliance with industry standards. Requirements include MA license, 4–6 years in claims and estimating, and proficiency with CCC Estimating Platform.

Qualifications

• Massachusetts Motor Vehicle Damage Appraiser license required.
• 4-6 years Claims experience preferred.
• 4-6 years Estimating experience preferred.
• Advanced understanding of automotive repair processes and damage assessment.
• Strong knowledge of estimating software and CCC Estimating Platform.
• Excellent organization, planning, and communication skills.

Responsibilities

• Utilize inspections to complete accurate vehicle repair estimates compliant with guidelines and laws.
• Interact with insureds, claimants, repair facilities and staff to explain processes and language.
• Provide documentation to support estimates with photos and descriptions.
• Negotiate within settlement authority to resolve claims and disputes.
• Coordinate with internal departments and respond quickly to customer needs.
• Assist with Catastrophe duties as required.
• Independently resolve claim exposures within authority; determine policy obligations.

Skills

Automotive repair processes

Estimating software

Microsoft Office

Communication skills

Customer service

Judgment / decision making

Catastrophe duty readiness

Education

Massachusetts license required

Associates or higher preferred

Vocational equivalent preferred

Bachelor equivalent preferred

Tools

CCC Estimating Platform

Job description

AAA Auto Club Enterprises seeks a skilled Auto Physical Damage Claims Examiner in Massachusetts. The role analyzes vehicle damage, writes estimates, reviews costs, and communicates with members, owners, and repair facilities to guide repair processes.

You’ll resolve claims within authority, support catastrophe duties, and ensure regulatory compliance with industry standards. Requirements include MA license, 4–6 years in claims and estimating, and proficiency with CCC Estimating Platform.