Auto Damage Claims Adjuster

Progressive; Town of Canandaigua (NY); On-site; USD 67,000 - 81,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental & vision

Wellness programs

Flexible spending accounts

Paid time off

Disability benefits

Parental & family leave

Tuition assistance

Job summary

Progressive is seeking an auto damage claims adjuster in Rochester, NY. You will be the primary contact for customers, directing and deciding repair steps from start to finish, while independently managing your inventory and collaborating with body shops.

Leadership and conflict resolution will be key as you strive for excellent customer service. This is a field role with a company car, occasional office reporting, and potential coverage beyond your immediate area.

Qualifications

• Proven leadership and conflict management abilities.
• Strong attention to detail and customer-focused mindset.
• Effective negotiation and decision-making skills in claims handling.

Responsibilities

• Complete vehicle inspections, write estimates, and determine loss evaluations.
• Negotiate repair processes with body shops and document claims.
• Evaluate payments and resolve claims per standards and laws.
• Review supplement requests for validity and accuracy.

Skills

Leadership

Conflict management

Attention to detail

Customer service

Negotiation

Education

Associate's degree

Bachelor's degree

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As an auto damage claims adjuster, you’ll serve as Progressive’s point of contact with customers – directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you’ll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.

This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geographical area. You may also be required to report into an office occasionally.

Duties and responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Minimum qualifications

• A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies

Compensation

• $67,000 - $81,200/year, depending on experience
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Location

• Rochester, NY
• We assess our workload collectively, which means you may cover assignments outside your geographical area as well

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Physical requirements and working conditions

The physical requirements and working conditions listed below are representative of those required on the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.

• Individual will work in the field, office, body shop, network shop, or service center environment and at time be expected to lift, bend stretch, walk, crouch, twist and/or lay on floor.
• Exposure to fumes, dust and odors from chemicals/solvents typically found in body shops.
• Must be able to move and/or lift 20 lbs.
• Involves standing and walking around the room to monitor work (e.g., training).
• Requires long periods of standing (e.g., mailroom).
• Involves frequent driving.
• Required to climb, balance, stoop, crouch and crawl.

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.