Auto Damage Claims Adjuster

Progressive Insurance; New Jersey; On-site; USD 80,000 - 98,000; Full time

Benefits offered by this job

401(k) with company match up to 6%

Medical, dental & vision insurance

Wellness & mental health programs

HSA/FSA & life insurance

Paid time off and sick leave

Parental & family leave

Employee Resource Groups

Tuition assistance

Job summary

Progressive is hiring an auto damage claims adjuster to act as the primary contact with customers, guiding the repair process from start to finish. You’ll manage your own assignments, coordinate with body shops, and negotiate repair pricing while evaluating liability.

This field role may require occasional office reporting and travel within the designated territory. Responsibilities include inspecting vehicles, writing estimates, evaluating total loss, and handling claim payments.

Qualifications

• 4+ years of relevant work experience with 1 year appraisal/estimatics or insurance experience
• Associate's degree + 3+ years relevant experience with 1 year appraisal/estimatics/insurance experience
• Bachelor's degree + 1 year appraisal/estimatics/insurance experience
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and policies

Responsibilities

• Complete vehicle inspections, write estimates and determine total loss evaluations
• Negotiate repair process with body shops
• Document claim information and ensure compliance with standards and laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Skills

Body shop experience/estimates

Attention to detail

Conflict management

Education

Associate's degree with 3+ years

Bachelor's degree with 1+ year appraisal/estimatics/insurance

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As an auto damage claims adjuster, you’ll serve as Progressive’s point of contact with customers - directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you’ll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.

This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geographical area. You may also be required to report into an office occasionally.

Duties And Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Minimum Qualifications

• A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies

Preferred Skills

• Body shop and/or insurance estimating experience

Territory

• This position covers the assigned geographical area of Edison, NJ and surrounding areas of Freehold and Linden, NJ as well as the Trenton, NJ area. We assess our workload collectively, which means you may cover assignments outside of your geographical area as well.

Compensation

• $80,100 - $97,900/year; depending on experience
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Physical Requirements And Working Conditions

The physical requirements and working conditions listed below are representative of those required on the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.

• Individual will work in the field, office, body shop, network shop, or service center environment and at time be expected to lift, bend stretch, walk, crouch, twist and/or lay on floor.
• Exposure to fumes, dust and odors from chemicals/solvents typically found in body shops.
• Must be able to move and/or lift 20 lbs.
• Involves standing and walking around the room to monitor work (e.g., training).
• Requires long periods of standing (e.g., mailroom).
• Involves frequent driving.
• Required to climb, balance, stoop, crouch and crawl.

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.