Auto Damage Claims Adjuster

Progressive; Johnson City (TN); On-site; USD 67,000 - 81,000; Full time

Benefits offered by this job

Company car

Gainshare incentive (16%)

Job summary

Progressive in the Tri-City area seeks a managed repair representative to be the main contact for customers, guiding repairs from start to finish and negotiating with body shops. You will manage your own workload and may cover nearby regions.

The role is field-based with a company car and frequent travel within your territory; occasional office reporting may be required. Strong leadership and attention to detail are essential.

Qualifications

• Four years of relevant work experience with one year appraisal/estimatics or insurance experience.
• OR Associate's degree with three years relevant work experience with one year appraisal/estimatics or insurance experience.
• OR Bachelor's degree with at least one year appraisal/estimatics or insurance experience.
• Valid driver's license and auto insurance; must meet Progressive's driving standards and/or policies.

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
• Negotiate repair process with body shops.
• Document information related to the claim and make decisions consistent with claims standards and local laws.
• Evaluate and handle claim payments and resolution of claims without payments.
• Review and determine validity of any supplement requests.

Skills

Leadership

Conflict management

Attention to detail

Customer service

Education

Associate's degree

Bachelor's degree

Job description

As an managed repair rep, you'll serve as Progressive's point of contact with customers - directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you'll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.

This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geographical area. You may also be required to report into an office occasionally.

Duties and responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
• Negotiate repair process with body shops.
• Document information related to the claim and make decisions consistent with claims standards and local laws.
• Evaluate and handle claim payments and resolution of claims without payments.
• Review and determine validity of any supplement requests.

Minimum qualifications

• A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience.
• Valid driver's license, auto insurance, and compliance with Progressive's driving standards and/or policies.

Miscellaneous Information

• Candidates must live within a commutable distance to the Tri-City area and territories listed to support our Work Location Strategy.
• Location: Tri-City area: Johnson City, TN; Kingsport, TN; Bristol, TN and VA.
• Post Close Date: End of day Tuesday, 10/27/26 (always subject to change)
• This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geographical area. You may also be required to report to an office occasionally.

Compensation:

• $66,700.00 - $81,000.00/yearly (Geo A)
• Gainshare annual cash incentive payment up to 16% of your eligible earnings, based on company performance.