Auto Customer Service Account Specialist I Bilingual English and Spanish Required

Testing Site - JPMC; Tempe (AZ); On-site; USD 40,000 - 52,000; Full time

Job summary

JPMorganChase in Tempe, AZ is seeking a Specialist I in Account Service to be the first point of contact for our clients, delivering courteous support for a range of financial products. You will handle inbound calls and build strong relationships, offering practical solutions within a well-defined framework.

This fast-paced role rewards empathy, clear communication, and accuracy as you navigate multiple systems, while ensuring compliance with regulatory practices and team goals.

Qualifications

• Bilingual Spanish/English required both speaking and reading.
• 1+ year of customer service experience in phone or face-to-face settings.
• Proficient in multitasking across computer systems while maintaining quality.

Responsibilities

• Manages a high volume of inbound calls, delivering comprehensive support for financial products.
• Interprets customer needs and provides ongoing insights and solutions.
• Navigates multiple computer systems efficiently and accurately.
• Works independently and with the team to achieve goals.
• Follows regulatory and departmental practices and procedures diligently.
• Treats every interaction with empathy and respect.

Skills

Bilingual Spanish/English

Customer service

Phone support

Multitasking

Education

High school diploma or GED

Job description

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As a Specialist I in Account Service at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job responsibilities

• Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Required qualifications, capabilities, and skills

• Reading and speaking in both Spanish and English fluently is required for this role
• Communication, information gathering, and decision-making skills
• Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
• Ability to manage complex customer interactions using empathy, composure, and sound judgment
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
• Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
• Ability to solve problems and effectively present and explain solutions
• Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
• Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
• High school diploma or GED required

Preferred qualifications, capabilities, and skills

• Developing ability to use data to understand issues and opportunities
• Developing skills in using AI technology for automation and prompt writing

Work Schedule

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.