Auto Claims Desk Adjuster Hybrid

Liberty Mutual Insurance; Waltham (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

Liberty Mutual Insurance is hiring for an Auto Claims Representative in Massachusetts. The role offers paid training and licensing, with in-office expectations near Westborough within a 50‑mile radius and a requirement for at least two in-office days per month.

No prior claims experience is required; candidates should be customer‑centric, organized, and capable of managing a fast-paced, high‑volume workflow while using multiple claims systems. Salary reflects market values in the region.

Qualifications

• Engaging, outgoing personality with a passion for helping customers.
• Ability to think critically, use resources, and seek answers in a virtual environment.
• Excellent oral and written communication, decision-making and organizational skills.
• Strong typing and multi-tasking in a structured, paperless work environment.
• Experience with multiple systems during virtual training and claims handling.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Engage with customers who have been in an auto accident and provide support and information.
• Represent the Liberty brand with a customer-centric approach across channels.
• Collaborate with teammates to ensure accurate, timely claim resolution.

Skills

Customer service

Communication

Multitasking

Claims knowledge

US-based

Critical thinking

Organizational skills

Typing

Education

College degree preferred

Job description

Description

Launch Your Auto Claims Career with a Fortune 100 Company! No Claims Experience Needed, Paid Training & Licensing Included!

Location

Westborough, MA

Applicants must live within 50 miles of the office.

• Minimum 2 in-office days per month
• Additional in-person training during the first 6 months
• Start Date: January 11, 2027

Career Opportunity

Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a role where no two days are alike? We are looking for positive, high-energy, passionate customer service professionals. Qualities like these cannot be taught, but they can be sharpened, strengthened and appropriately compensated when you join Liberty Mutual Insurance as an Auto Claims Representative.

As a licensed claims adjuster, you will be fulfilling the promise we made to our customers when they purchased their policy by working with those who have been in an auto accident and need our help. In this role, you will guide our insureds and claimants through the auto claims process from start to finish. There are many moving pieces you will manage. You need to have strong organizational skills and be a time management expert, love problem solving and helping others. Your job is speaking to and engaging customers who have just been in an accident and need your help, this is where the passion for service comes into play. We strive to treat our customers as we would want to be treated!

Learn more about this role: A Day in the Life of an Auto-Physical Claims Adjuster

You’d Be a Great Fit If You Are

An Empathetic Service Professional: When a claim is received, you skillfully pick up the phone and use your customer centricity and problem‑solving skills to confidently assure our customers that you are there to guide them through the process.

A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in delivering on our promise.

A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules and the varying needs of our customers.

A Customer‑Centric Claims Representative: Integrity is in your nature. That means you sincerely care that customers get exactly what they paid for and need to embrace today and confidently pursue tomorrow.

Qualifications

• An engaging, outgoing personality and passion for helping customers
• Able to think critically, use resources and seek answers when needed in virtual environment
• Excellent oral, written, decision-making and organizational skills
• Strong typing and multi-tasking capabilities in a structured paperless work environment
• Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.
• General understanding of overall claim operations and key stakeholders.
• College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.
• Only open to US based employees.

As part of the application process, you'll complete an assessment related to the skills needed for this role — please allow approximately 35 minutes, although there is no time limit.

About Us

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco