Auto Claims Desk Adjuster Hybrid

Liberty Mutual Insurance; Columbus (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid training

Licensing included

In-person training during first 6 mos

Job summary

Liberty Mutual Insurance in Indianapolis, IN is hiring Auto Claims Representatives. No prior claims experience needed, with paid training and licensing included. You’ll support insureds through the auto claims process from start to finish in a high-volume, fast-paced setting.

The role emphasizes strong communication, problem solving, and time management as you engage customers who have been in an accident. In-office training is provided initially.

Qualifications

• Engaging, outgoing personality and passion for helping customers.
• Ability to think critically and use resources in a virtual environment.
• Excellent oral and written communication, plus strong organizational skills.
• Insurance knowledge or experience is a plus.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Coordinate with multiple systems and stakeholders in a fast-paced environment.

Skills

Customer service

Communication

Problem solving

Time management

Organizational skills

Multitasking

Education

College degree preferred

1-3 years relevant customer service experience

Job description

Description

Launch Your Auto Claims Career with a Fortune 100 Company! No Claims Experience Needed, Paid Training & Licensing Included! Location: Indianapolis, IN

• Additional in-person training during the first 6 months
• Start Date: January 11, 2027

Applicants must live within 50 miles of the office.

• Minimum 2 in-office days per month

Career Opportunity

Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a role where no two days are alike? We are looking for positive, high-energy, passionate customer service professionals. Qualities like these cannot be taught, but they can be sharpened, strengthened and appropriately compensated when you join Liberty Mutual Insurance as an Auto Claims Representative.

As a licensed claims adjuster, you will be fulfilling the promise we made to our customers when they purchased their policy by working with those who have been in an auto accident and need our help. In this role, you will guide our insureds and claimants through the auto claims process from start to finish. There are many moving pieces you will manage. You need to have strong organizational skills and be a time-management expert, love problem solving and helping others. Your job is speaking to and engaging customers who have just been in an accident and need your help, this is where the passion for service comes into play. We strive to treat our customers as we would want to be treated!

Learn more about this role: A Day in the Life of an Auto-Physical Claims Adjuster

You’d Be a Great Fit If You Are

• An Engaging, outgoing personality and passion for helping customers
• Able to think critically, use resources and seek answers when needed in virtual environment
• Excellent oral, written, decision-making and organizational skills
• Strong typing and multi-tasking capabilities in a structured paperless work environment
• Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims
• General understanding of overall claim operations and key stakeholders
• College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge
• Only open to US based employees.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.