Auto Claims Coordinator

Fidelity Building Services Group; Cockeysville (MD); On-site; USD 65,000 - 70,000; Full time

Job summary

Fidelity Building Services Group in Maryland is seeking an Auto Claims Coordinator to investigate, evaluate, and manage auto insurance claims through their lifecycle in coordination with Risk Management, Safety, and Legal teams and insurance carriers.

The role requires meticulous documentation, timely updates, and effective communication with internal teams, insurers, and repair shops. Strong organizational skills and attention to detail are essential.

Qualifications

• High school diploma or equivalent required; a bachelor’s degree is preferred.
• Experience in auto insurance claims or risk management is desirable.
• Proven ability to manage multiple claims and stay organized.

Responsibilities

• Assist with reporting of auto accidents, liability, property claims to insurance carriers.
• Obtain incident reports, photos, video footage, witness statements, and other docs.
• Manage claims through investigation, coordination, reserve evaluation, settlement, and closure.
• Coordinate drug screenings for Team Members with medical providers.
• Send injury alerts and updates to Company leadership and involved parties.
• Communicate claim status with carriers, counsel, and repair shops.
• Attend and/or participate in legal proceedings as necessary.
• Data entry on safety log and Trello board; scan and upload documents.
• Stay up-to-date on insurance laws; back-up to fellow claim specialists.
• Assist with auto insurance renewal and verification requests.
• Perform other administrative tasks; other duties as assigned.

Skills

Task prioritization

Attention to detail

Communication skills

Record keeping

Problem solving

Risk software familiarity

Education

High school degree or equivalent

Bachelor's degree preferred

Job description

JOB SUMMARY:

The Auto Claims Coordinator is responsible for investigating, evaluating, and managing auto insurance claims through the entire lifecycle of the claim. This position works closely with the Risk Management, Safety, and Legal teams and insurance carriers.

ESSENTIAL FUNCTIONS:

• Assist with reporting of auto accidents, liability, property, etc. claims to insurance carriers.

• Obtain incident reports, photographs, video footage, witness statements, and other supporting documentation related to insurance claims.

• Manage insurance claims to include investigation, coordination, summarization, reserve evaluation, plan of action, litigation, settlement, recovery, and closure.

• Coordinate drug screenings for Team Members with medical providers.

• Send out Team Member Injury alerts and updates to company specific personnel including Group Presidents, Presidents, Supervisors, etc.

• Communicate regularly and share claim documentation with team members, insurance carriers, legal counsel, and repair shops regarding claim status and plan of action.

• Attend and/or participate in legal proceedings as necessary.

• Data entry on the company safety log, Trello board, etc.

• Scan and upload documents to team members files or company document folders as appropriate.

• Stay up-to-date on local, state and federal law changes in the insurance claims field.

• Serve as a back-up to fellow Claim Specialists.

• Assist with auto insurance renewal and insurance verification requests.

• Perform other administrative tasks as requested.

• Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

• Strong ability to plan for, prioritize, and execute assigned tasks without direct supervision.

• Impeccable attention to detail and organization.

• Superior interpersonal and oral and written communication skills.

• Ability to accurately and timely record information in multiple databases.

• Ability to analyze and solve work related problems.

• Ability to handle difficult and stressful situations with professional composure.

• Ability to learn risk specific software and computer applications including spreadsheet, database, and word processing.

• Ability to operate computer and scanner with a general understanding of application software, and an understanding of the Internet.

• Ability to maintain effective interpersonal relationships.

PREFERRED EDUCATION AND EXPERIENCE

• High school degree or equivalent necessary, Bachelor's degree preferred.

• 3-5 years of experience in the insurance claims field.

• Experience in a risk, safety, or claims related position is preferred.

• Knowledge of the latest local, state and federal insurance-related policies.

• Combination of education and experience.

TRAVEL

Very rarely, travel may be required to local offices or legal proceedings. Occasionally, this position may also travel within the region to local seminars and conferences.

POSITION TYPE/EXPECTED HOURS OF WORK

The team member must be available 8 hours a day, and must work 40 hours each week, Monday through Friday. The start times may vary. Occasional evening and weekend work may be required as job duties demand.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets, and fax machines.

PHYSICAL DEMANDS

• While performing the duties of this job, the team member is regularly required to talk or hear.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• This position is mostly sedentary, but the team member is frequently required to stand; walk; handle or feel; and reach with hands and arms.

• This position requires the ability to exert up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects up to 10 pounds.

Compensation is commensurate with experience and ranges between $65,000 - $70,000 annually.