Auto Claim Coordinator

Travelers Canada; Charlotte (NC); On-site; USD 39,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Time Off

Wellness Program

Volunteer Matching

Job summary

Travelers is seeking an Auto Salvage Coordinator in Charlotte to manage the end-to-end salvage process, ensuring compliant disposal and maximizing asset recovery. You will coordinate with salvage vendors, appraisers, and claim handlers to manage titles, expenses, and documentation with accuracy.

The role requires 2+ years in customer service and a solid grasp of insurance concepts, along with strong organizational and communication skills.

Qualifications

• Associate’s or bachelor’s degree with relevant experience.
• Strong insurance knowledge and customer service experience.
• Ability to work in high-volume, fast-paced environment with good judgement.

Responsibilities

• Prepare and process title documentation for salvage vendors.
• Determine disposal method compliant with state titling laws.
• Manage vendor invoices and ensure accurate expense tracking.
• Review sale listings and verify data accuracy for recovery value.

Skills

Customer service

Organizational skills

Verbal communication

Written communication

Attention to detail

MS Word

MS Excel

Education

Associate’s Degree

Bachelor’s Degree

High School Diploma or GED

Tools

MS Word

MS Excel

Email

Web-enabled applications

Database software

Job description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category Claim Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range $39,200.00 - $64,700.00

Target Openings 5

What Is the Opportunity?

As an Auto Salvage Coordinator, you will play a critical role in managing the end-to-end salvage process, ensuring timely and compliant disposal of total loss vehicles while maximizing asset recovery value. In this role, you will collaborate closely with salvage vendors, appraisers, and claim handlers to coordinate title work, manage vendor expenses, and uphold state titling laws and regulations. Your attention to detail and organizational expertise will directly contribute to accurate claim file management and outstanding customer outcomes.

What Will You Do?

• Prepare and process title documentation and required paperwork for timely submission to the appropriate salvage vendor.
• Evaluate and determine the most appropriate disposal method for salvage assets in accordance with applicable state titling laws and regulations.
• Establish follow-up activities to ensure prompt and efficient sale of the asset.
• Review and audit vendor invoices to ensure accurate and appropriate expense management.
• Proactively review invoices for billing discrepancies, and engage the salvage vendor, Appraiser or Claim Handler to assist in negotiation to achieve fair and reasonable outcomes.
• Review credit and debit transactions posted to the claim file to ensure accuracy.
• Verify proper execution of inbound titling documents, and appropriately process payments for customers.
• Resolve improperly executed title documents and proactively contact relevant parties to obtain missing or incomplete transferable ownership documentation, including keys, to successfully resolve the salvage.
• Establish minimum bids utilizing the salvage vendor pricing system, entering accurate data to ensure reliable pricing results.
• Provide counter bids as appropriate and re-list vehicles in accordance with established office guidelines to maximize recovery value.
• Review auto sale listings to verify accuracy of sale data including loss type, area of damage, vehicle year, make, model, and percentage of damages.
• Evaluate vehicle photos for image quality, OEM or aftermarket parts, missing equipment, inconsistencies with accident facts or auto appraisal, and odometer readings where applicable.
• Perform sale price audits by monitoring internet auto auctions to validate sale prices against gross proceeds and ensure competitive asset returns.
• Maintain accurate and up-to-date salvage capture screens throughout the claims process and document all claim file activity not captured within the system, ensuring current and precise data integrity at all times.
• Manage left-with-owner (LWO) vehicle dispositions and resolve associated title issues in accordance with local office workflows and procedures.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Associate’s Degree or Bachelor’s Degree with 2 years of work and/or customer service related experience.
• Basic understanding of insurance principles and terminology.
• Ability to thrive in a high-volume, fast-paced environment while effectively analyzing situations, exercising sound judgement, and making effective decisions.
• Strong organizational skills with the ability to manage multiple tasks simultaneously and consistently meet deadlines.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Strong attention to detail with a commitment to accuracy and data integrity across all aspects of the role.
• Proficiency in technology tools including Microsoft Word, Excel, email, web-enabled applications, and database software.

What is a Must Have?

• High School Diploma or GED with one year of work or customer service related experience OR Bachelor's Degree.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage your employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

Travelers has more than 30,000 employees in the United States, Canada, the United Kingdom, and Ireland. >> Explore life at Travelers . Open to all employees, our 10 Diversity Networks celebrate culture and communities and create spaces for all employees through powerful forums for dialogue and support. >> Discover diversity and inclusion. Employees and their eligible family members – including spouses, domestic partners and children – are eligible for coverage from the first day of employment. >> Explore benefits . Travelers has been recognized by organizations such as G.I. Jobs and Military Times. >> Read more about recognition. Our employees are valuable assets to their hometowns, volunteering for important causes each year. >> Learn about community involvement. Imagine other opportunities here.