Auto Body General Manager

Gerber Collision & Glass; Stoughton (WI); On-site; USD 65,000 - 110,000; Full time

Job summary

An established industry player seeks a dynamic Auto Body General Manager to lead operations at a bustling Collision Center. This role emphasizes exceptional customer service, effective management of daily operations, and adherence to high-quality standards. You will be responsible for coaching staff, managing budgets, and ensuring compliance with safety protocols. Join a team that values diversity and offers robust opportunities for growth and development. If you have a passion for excellence and a commitment to customer satisfaction, this is the perfect opportunity for you.

Benefits

Paid time off and holidays

Paid parental leave

Health, dental, vision insurance from day one

Retirement plan with company match

Disability and life insurance

Continuing education and safety glasses

Uniform stipend

Qualifications

• Leadership experience in collision repair or similar.
• Post-secondary education or equivalent experience.

Responsibilities

• Oversee daily operations ensuring compliance with policies.
• Manage budgets, forecast sales, and conduct performance reviews.
• Implement the WOW plan and maintain a clean facility.

Skills

Attention to detail and accuracy

Strong client service skills

Effective verbal and written communication

Motivational coaching and management skills

Education

Post-secondary education or equivalent experience

Job description

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Company: Gerber Collision & Glass

Gerber Collision & Glass is one of the largest collision repair companies in North America, with over $2 billion in sales, more than 800 locations, and a team of over 10,000 employees across the US and Canada. We are committed to delivering exceptional customer service and being the best in the industry.

We invite you to join our team, which offers opportunities for career growth and development. We value diversity and encourage applicants from all backgrounds, including individuals with disabilities and protected veterans.

Job Description

The General Manager is responsible for providing an exceptional customer experience and overseeing the daily operations of the Collision Center, ensuring compliance with policies and procedures. The role involves planning and executing daily operations to meet KPIs and insurance metrics, coaching staff, and maintaining high standards of professionalism and quality.

Key Job Responsibilities

• Implement and execute the WOW (Wow Operating Way) plan.
• Manage the annual and monthly operating budgets.
• Forecast and track sales, profit, and expenses.
• Conduct performance reviews for staff.
• Monitor accounts payable and receivable.
• Maintain a clean and organized facility.
• Oversee shop equipment maintenance.
• Provide staff training as needed.
• Ensure safety protocols and dress code adherence.
• Open and close the facility daily.
• Conduct production meetings and monitor throughput.
• Manage estimates and store capacity.
• Lead repair personnel and facilitate safety meetings.
• Participate in training and leadership meetings.
• Review CSI performance and follow up promptly.

Qualifications

• Post-secondary education or equivalent experience.
• Leadership experience in collision repair or similar.

Skills and Abilities

• Attention to detail and accuracy.
• Strong client service skills.
• Effective verbal and written communication.
• Motivational coaching and management skills.

Note: Duties and responsibilities may change; accommodations are available for individuals with disabilities.

Benefits

• Paid time off and holidays.
• Paid parental leave.
• Health, dental, vision insurance from day one.
• Retirement plan with company match.
• Disability and life insurance.
• Continuing education and safety glasses.
• Uniform stipend.

Gerber Collision & Glass is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates.

About Us

With over 80 years of service, Gerber Collision & Glass is dedicated to WOWing customers. Visit gerbercareers.com to learn more.

Compensation

$65,000 - $110,000 annually.