Auto Body Estimator

Boyd Group Services; Kapolei (HI); Vor Ort; USD 40.000 - 56.000; Vollzeit

Benefits dieser Stelle

Paid Time Off (PTO)

Paid Parental Leave

Medical, Prescription Drug, Dental & &

Vision Insurance Day 1

401(k) Retirement Plan

Disability & Life Insurance

Continuing Education Opportunities

Uniform stipend

Daily Pay option

Zusammenfassung

Gerber Collision & Glass in Kapolei, HI seeks an Estimator to deliver an exceptional customer experience while creating accurate repair estimates and coordinating needs with customers and insurers. You will document damages, determine parts and repairs, and align with the team to meet KPIs.

The role requires knowledge of OE guidelines, DRP experience, and a valid driver's license; I-CAR training is a plus and encouraged.

Qualifikationen

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Willingness to complete I-CAR Training
• Valid Driver’s License

Aufgaben

• Document every customer interaction accurately and update records
• Provide accurate, timely information guiding customers through the repair process
• Ensure compliance with insurance client requirements and metrics
• Coordinate repair planning, communications, and delivery with team
• Communicate customer requests to appropriate team members
• Offer positive energy when greeting customers in person and by phone
• Understand required insurance program procedures
• Participate in daily production walks with management
• Support team members as needed
• Attend training and information sessions as required

Kenntnisse

Customer service

Communication

Insurance knowledge

DRP processes

I-CAR training

Ausbildung

High School Diploma or equivalent

Tools

ERP/CRM software

Jobbeschreibung

Company: Gerber Collision & Glass

Great Teams Don’t Happen by _ Accident _

Built with Intent. Driven by YOU.

At the Gerber Collision & Glass , our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Our Commitment:

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our “Greater Team” exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description:

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility’s KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience

Required Knowledge, Skills, & Abilities

• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

$29 - $41 / Hour

Compensation is commensurate with skill, education and experience.

Supplemental Pay:

This position may also be eligible for Bonus opportunities tied to individual or business initiatives.