Auto and General Liability Claims Specialist

The Hartford; Florida; Hybrid; USD 108,000 - 161,000; Full time

Job summary

The Hartford is seeking a Claims Specialist to manage a caseload of complex Auto and General Liability claims through the life cycle. Experience with litigated matters and defense counsel is essential. Role may support either Eastern or Western region in a hybrid or remote work setup.

Responsibilities include investigations, coverage determinations, reserve setting, litigation management, and reporting to senior leadership. Excellent communication and analytical skills are required.

Qualifications

• Bachelor’s degree preferred; law degree a plus.
• At least seven years handling complex litigated Auto and General Liability matters.
• Excellent oral and written communication skills.
• Superior analytical ability and organizational skills.
• Strong negotiation and advanced technical claim handling skills.

Responsibilities

• Investigate and analyze information to evaluate claims.
• Make coverage determinations and communicate positions to insureds and parties.
• Set reserves and monitor for adjustments within authority levels.
• Present cases to management for reserve authority decisions.
• Develop and implement resolution strategies for high quality outcomes.
• Manage litigation and counsel, including planning and budgeting.
• Attend trials and mediations as needed.
• Contribute to claim and enterprise goals through audits and projects.
• Prepare reports and deliver presentations on case developments and trends.
• Support field offices with coverage and liability analyses and deadlines.
• Evaluate claim trends with business partners.
• Address inquiries from agents and policyholders with strong service.

Skills

Strong communication

Analytical thinking

Negotiation

Persuasion

Litigation experience

Education

Bachelor’s degree preferred; law degree a plus

Job description

Specialist Claims - CH07DE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

As a Claims Specialist, you will be responsible for handling a caseload of complex, high exposure, Auto and General Liability claims throughout the claim’s life cycle. The Claims Specialist may also be called upon to handle complex, high exposure Personal and Advertising Injury claims. As these claims are often in litigation, experience handling litigated matters and managing defense counsel is required. This position may support either the Eastern or Western region.

Responsibilities

• Conducting investigations and analyzing and evaluating the information learned;
• Making coverage determinations and communicating written position(s) to insureds and other required parties;
• Within prescribed authority levels, setting appropriate expense and indemnity reserves and monitoring on a regular basis for any needed adjustment;
• Presenting cases to management for expense or indemnity reserve authority above established authority levels;
• Developing and implementing resolution strategies to achieve high quality outcomes;
• Proactively managing litigation and counsel, inclusive of litigation planning and execution, budgeting and bill review;
• Attending trials and mediations as necessary;
• Contributing to broader claim and enterprise goals by participating in audits, projects and product development initiatives;
• Preparing comprehensive reports and delivering presentations to senior claim leadership on case developments, policy issues, industry trends, etc.;
• Providing support to field offices to assist field personnel with coverage and liability analysis, time limit demands, extra contractual exposure evaluations and other issues of complexity;
• Work with business partners to evaluate and address claim trends and developments; and
• Address inquiries from agents and policyholders, providing superior customer service.

Qualifications

• Bachelor’s Degree is preferred, law degree a plus
• Minimum of seven years handling complex litigated Auto and General Liability coverage and liability matters.
• Candidate should be disciplined, results-oriented and able to focus on bottom line results.
• Superior analytical ability and organizational skills.
• Excellent oral and written communication skills.
• Excellent strategic thinking ability and execution skills.
• Excellent negotiation and advanced technical claim handling skills, including knowledge of coverage and tort laws.
• An ability to communicate thoughts clearly and concisely, and to influence and persuade others.
• Superior interpersonal skills.
• An ability to exceed expectations and influence others

WHAT ELSE CAN YOU TELL ME?

• This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Scottsdale, AZ, Alpharetta, GA, and Naperville, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business need arise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$107,600 - $161,400

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age