Authorization Specialist

BrightStar Care of Plano / North Dallas; Richardson (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

Dental insurance

Job summary

BrightStar Care of Plano / North Dallas is seeking an Authorization Specialist to ensure timely verification of insurance benefits and to obtain authorizations for home health services. You will work closely with clinical staff and patients, submitting documentation and tracking status to prevent care delays.

The role requires at least 2 years in insurance verification or authorization, familiarity with EMR systems, and knowledge of payer processes.

Qualifications

• Minimum 2 years of experience in insurance verification or authorization, preferably in home health or healthcare setting.
• High school diploma or equivalent; associate’s degree preferred.
• Knowledge of commercial payer authorization processes.
• Experience using EMR or home health software systems.
• Familiarity with HIPAA and healthcare documentation standards.

Responsibilities

• Verify patient insurance benefits and eligibility for home health services.
• Obtain initial and ongoing authorizations for skilled nursing, therapy, and other clinical services as required by payers.
• Submit documentation to insurance companies to support authorization requests.
• Monitor and track authorization status, renewals, and expiration dates.
• Communicate authorization approvals, denials, and requirements to clinical staff and administrative teams.
• Collaborate with intake, billing, and clinical departments to ensure alignment and accuracy in patient care and billing.
• Maintain up-to-date knowledge of payer-specific requirements and changes in insurance regulations.
• Document all authorization activities accurately in the EMR and/or billing systems.
• Resolve insurance-related issues promptly to avoid delays in care or billing interruptions.
• Assist in appeals processes for denied authorizations as needed.
• Support cross-training initiatives and assist with special projects as assigned

Skills

Accuracy & Detail Orientation

Communication

Customer Focus

Adaptability

Teamwork

Accountability

Education

High school diploma or equivalent

Associate degree preferred

Tools

EMR/HHS software

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Dental insurance

Purpose of the Role

The Authorization Specialist is responsible for ensuring timely and accurate insurance verifications and obtaining authorizations for home health services. This role is critical in facilitating seamless patient care by securing required approvals and communicating effectively with insurance providers, clinical staff, and patients.

Key Responsibility Areas (KRAs)

• Responsibility: Verify patient insurance benefits and eligibility for home health services.
• Performance Standard:
• Measurement Criteria:
• Responsibility: Obtain initial and ongoing authorizations for skilled nursing, therapy, and other clinical services as required by payers.
• Performance Standard:
• Measurement Criteria:
• Responsibility: Submit documentation to insurance companies to support authorization requests.
• Performance Standard:
• Measurement Criteria:
• Responsibility: Monitor and track authorization status, renewals, and expiration dates.
• Performance Standard:
• Measurement Criteria:
• Responsibility: Communicate authorization approvals, denials, and requirements to clinical staff and administrative teams.
• Performance Standard:
• Measurement Criteria:
• Responsibility: Collaborate with intake, billing, and clinical departments to ensure alignment and accuracy in patient care and billing.
• Performance Standard:
• Measurement Criteria:
• Responsibility: Maintain up-to-date knowledge of payer-specific requirements and changes in insurance regulations.
• Performance Standard:
• Measurement Criteria:
• Responsibility: Document all authorization activities accurately in the electronic medical record (EMR) and/or billing systems.
• Performance Standard:
• Measurement Criteria:
• Responsibility: Resolve insurance-related issues promptly to avoid delays in care or billing interruptions.
• Performance Standard:
• Measurement Criteria:
• Responsibility: Assist in appeals processes for denied authorizations as needed.
• Performance Standard:
• Measurement Criteria:
• Responsibility: Support cross-training initiatives and assist with special projects as assigned
• Performance Standard:
• Measurement Criteria:

Core Competencies & Behaviors

• Accuracy & Detail Orientation: Carefully reviews payer requirements and inputs data with precision
• Communication: Clearly conveys complex insurance information to staff and payers
• Customer Focus: Provides responsive support to internal teams and patients regarding coverage issues
• Adaptability: Responds effectively to frequent changes in payer guidelines and agency procedures
• Teamwork: Works collaboratively with intake, billing, and clinical teams to coordinate patient care
• Accountability: Follows through on open tasks and meets timelines for authorizations

Education and Experience

• High school diploma or equivalent required; associate’s degree preferred
• Minimum 2 years of experience in insurance verification or authorization, preferably in home health or healthcare setting
• Knowledge of commercial payer authorization processes
• Experience using EMR or home health software systems
• Familiarity with HIPAA and healthcare documentation standards

Review Cycle & Feedback

Failure to meet performance expectations may subject the employee to disciplinary action up to and including termination.

Working Conditions & Physical Requirements

This position operates in a professional office environment. The employee routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The role primarily involves sedentary work, including prolonged periods of sitting, frequent use of hands for typing, and regular communication via phone and email. Minimal lifting of materials (typically under 10 pounds) may occasionally be required.

Regular, predictable attendance is required.

Reasonable accommodations may be made to enable individuals with disabilitie