Authorization Specialist

Gift of Life Michigan; Ann Arbor (MI); On-site; USD 28,000 - 40,000; Full time

Job summary

Gift of Life Michigan is hiring a Donor Operations Specialist for the night shift in Ann Arbor, MI. The role requires an associate degree in health sciences and 4–5 years of related experience, with fluency in English and strong documentation skills.

You will perform donor risk assessments, contact families about donation options, and coordinate with the tissue recovery team, maintaining meticulous records in the EMR and upholding confidentiality.

Qualifications

• Associate degree in health sciences or related field.
• 4–5 years of experience as a first responder, 911 dispatcher, nursing, or related field.
• Ability to read and understand medical terminology.

Responsibilities

• Perform donor risk assessments and collect medical, demographic, and social information.
• Contact potential donor families by phone regarding donation options.
• Evaluate donor eligibility per tissue processor expectations and communicate with the tissue recovery team.
• Document thoroughly in the Gift of Life EMR.
• Ensure confidentiality and handle sensitive information with professionalism.

Skills

English fluency

Communication

Attention to detail

Education

Associate degree in health sciences

Bachelor’s degree in health sciences

Tools

Microsoft Office (Outlook, Teams)

Job description

Job DetailsJob Location: Ann Arbor MI - Ann Arbor, MI 48108Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $25.00 HourlyJob Shift: NightJob Category: Health CareSummary

Duties & Responsibilities

The following job duties and responsibilities are stated in broad terms and not intended to be inclusive. Those in bold are essential duties of the position:

• Ability to perform all duties of the Donor Operations Specialist (DOS) role.
• Timely approaches to potential donor families by telephone regarding their options to donate.
• Complete donor risk assessment interviews with the appropriate historian to collect accurate medical, demographic, and social information on potential organ and tissue donors.
• Timely Evaluation and communication for potential organ and/or tissue donors.
• Evaluate donor eligibility per tissue processor expectations and communicate with the tissue recovery team.
• Responsible for placenta donors, up to and including initial referral, authorization, and DRAI.
• Ability to handle stressful, fast paced, and sensitive work involving mechanism of death with a high level of compassion and composure.
• Perform peer review of tissue authorization and DRAI.
• Complete documentation in the Gift of Life EMR.
• Perform other duties as assigned.

QualificationsEducation and/or Experience

Required

• Associate degree in health sciences, related field, or an equivalent combination of education and experience.
• 4-5 years of experience as a First Responder, 911 Dispatcher, Nursing, or related field.

Preferred

• Bachelor’s Degree in health sciences or related field
• Prior experience in a healthcare organization, transplant center, or organ/tissue procurement organization.

Knowledge, Skills, and Abilities (KSA)

• Written and verbal fluency in English.
• Ability to exercise initiative, critical thinking, and problem-solving.
• Proficiency with Microsoft Office programs, including Outlook and Teams and other technology systems used in business operations.
• Strong organizational skills and ability to manage multiple and competing priorities.
• Demonstrate attention to detail.
• Excellent verbal and written communication skills.
• Proficient active listening skills.
• Ability to read and understand medical terminology.

Organizational Culture Expectations

• Demonstrate the competencies of Professional, Determined and Compassionate.
• Maintain a motivated and positive attitude.
• Support an inclusive work environment.
• Ability to successfully collaborate and work as a member of an interdisciplinary team.
• Actively seek improvements.
• Always maintain a safe working environment and use of Universal Precautions.
• Maintain appropriate level of confidentiality in all areas dealing with sensitive, protected, and confidential information.