Authorization/Scheduling Specialist

Raleigh Orthopaedic Clinic; Raleigh, Northern (NC, KY); Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

FSA/HSA options

Retirement plan with employer match

Job summary

Raleigh Orthopaedic Clinic is seeking a detail-oriented Authorization/Scheduling Specialist to support the therapy services team. You will obtain authorizations, verify insurance, coordinate schedules and provide exceptional patient service.

Responsibilities include scheduling, registration, and ensuring accurate patient information while collaborating with clinical teams and handling administrative duties.

Qualifications

• Experience in medical scheduling, insurance verification, or authorization preferred.
• Ability to learn multiple scheduling and EHR systems.

Responsibilities

• Obtain and maintain authorizations and referrals for therapy services.
• Verify insurance eligibility and maintain accurate patient information.
• Manage workers’ compensation authorizations and visits.
• Assist with new patient scheduling via phone, fax, voicemail, or walk-ins.
• Monitor and maintain therapy schedules and new patient availability.
• Coordinate authorization information with scheduling and clinical teams.
• Complete patient registration and required eligibility forms.
• Greet and assist patients and visitors and provide directions as needed.
• Perform general administrative and clerical duties as assigned.

Skills

Detail orientation

Organizational skills

Communication

Customer service

Multitasking

Computer skills

Team-oriented

Job description

We’re seeking a detail-oriented Authorization/Scheduling Specialist to support our therapy services team. This role focuses on obtaining therapy authorizations, coordinating schedules, verifying insurance, and providing excellent patient service.

Key Responsibilities:

• Obtain and maintain authorizations and referrals for physical therapy services
• Verify insurance eligibility and maintain accurate patient information
• Manage Workers’ Compensation authorizations and visits
• Assist with new patient scheduling, including phone calls, faxes, voicemails and walk-ins
• Monitor and maintain accurate therapy schedules and new patient availability
• Coordinate authorization information with scheduling and clinical teams
• Complete patient registration and required eligibility forms
• Greet and assist patients and visitors and provide directions as needed
• Perform general administrative and clerical duties as assigned

What You Bring:

• Strong attention to detail and organizational skills
• Excellent communication and customer service abilities
• Ability to multitask in a fast-paced healthcare environmentMedical scheduling, insurance verification, or authorization experience preferred
• Strong computer skills and ability to learn multiple systems
• Professional, dependable, and team-oriented approach
• Full medical, dental, and vision coverage with FSA and HSA options
• Retirement plan with employer contributions