Author Experience Strategy Lead

Amazon; South Carolina; On-site; USD 104,000 - 174,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Employee discounts

Job summary

Amazon.com Services LLC is seeking a Senior Author Experience Manager to own strategic relationships with authors and publishers within Kindle Direct Publishing (KDP). You will define engagement strategies, remove friction, and partner with product and marketing teams to scale programs that empower authors to publish and reach readers.

You will manage complex initiatives from ideation to launch, leveraging data insights to shape experiences for top authors and drive internal alignment across

Qualifications

• Bachelor's degree.
• 6+ years of relevant professional experience.
• Experience solving ambiguous challenges.
• Experience influencing senior level stakeholders.
• Experience in data analysis and deriving insights.

Responsibilities

• Deliver superior account support in a timely, accurate, and friendly fashion.
• Represent the business externally through your account support and by attending in-person author events.
• Identify and drive timely resolution of complex author-impacting issues by escalating effectively and unblocking partner teams.
• Use high judgment and leverage customer insights to advocate for the optimal experience.
• Improve how KDP represents and prioritizes author needs, using narratives to influence partner teams.
• Partner with Product and GTM to develop launch strategies and support complex author-facing initiatives.
• Support author marketing efforts including social media, event planning, launch content and adoption, and title demand.
• Provide clear oral and written communication externally to accounts and internally to stakeholders.
• Create, streamline, and deprecate processes to build predictable, scalable mechanisms.
• Mentor and develop other team members and participate in hiring.

Skills

Data analysis

Stakeholder influence

Problem solving

Ambiguity handling

Education

Bachelor's degree

Job description

Amazon.com Services LLC is seeking a Senior Author Experience Manager to own strategic relationships with authors and publishers within Kindle Direct Publishing (KDP). You will define engagement strategies, remove friction, and partner with product and marketing teams to scale programs that empower authors to publish and reach readers.

You will manage complex initiatives from ideation to launch, leveraging data insights to shape experiences for top authors and drive internal alignment across