Austin 26 (Parmer/Whitestone) Bakery - Food Service Rep - Part time

H-E-B; Cedar Park (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Joe V’s Smart Shop, a division of H-E-B, in Cedar Park, TX, is seeking a Food Service Representative to stock and maintain a well-kept department while delivering outstanding customer service. You will prepare, package, and merchandise fresh products daily, ensuring all food safety standards are met.

Responsibilities include assisting customers with selections, using basic inventory systems, and supporting Bakery, Deli, and Prepared Foods as needed.

Qualifications

• Age 18+ as a minimum requirement
• Strong customer service, communication and interpersonal skills
• Reading and writing skills are required
• Planning and organizing abilities are required
• Ability to work in a fast-paced environment
• HS Diploma or GED or equivalent required
• Completion of Company Orientation and food safety training upon hire

Responsibilities

• Provide superior customer service in-person and by telephone
• Prepare, package, and merchandise fresh product daily
• Maintain department cleanliness and food safety/sanitation standards
• Assist in Bakery, Deli, and Prepared Foods as needed
• Operate ordering systems and inventory processes as required

Skills

Strong customer service

Communication skills

Reading and writing

Planning and organizing

Ability to work in a fast-paced

Knowledge of computer systems

Education

HS Diploma or GED

Job description

Overview

Joe V’s Smart Shop is a Division of H-E-B, the largest independent food retailer in Texas. Joe V’s operates 9 stores throughout the Greater Houston area, and our annual sales generate over 320 million dollars. Joe V’s, the small store that offers BIG savings, creates possibilities for our Customers and Partners to live a more enriched life by providing the lowest prices and highest wages. Joe V’s proudly stands by our mission to deliver the lowest grocery prices in the world for the smartest shoppers, so they can enjoy life’s pleasures.

Responsibilities

Job Summary: As a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards.

Key Responsibilities & Essential Functions: Customer Service: Provides superior customer service Takes orders from customers by telephone or in person Answers customer questions regarding products; assists them with selections Food Service / Production: Prepares, packages, and merchandises fresh product effectively Slices, packages, labels, rotates, and culls products for poor quality Assists in technical areas as needed (e.g., basic set-up and clean-up processes) Sales: Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales Food Safety: Cleans and sanitizes display cases Operates / maintains equipment properly Complies with H-E-B food safety and sanitation standards Complies with department / Store operating procedures Additional Department-Specific Responsibilities: BAKERY: Records production and shrink to aid in production planning Assists in technical areas as needed (e.g., baking, frying, and decorating) Culls bakery products for poor quality, expiration dates DELI: Takes care of service counter Customers Uses ordering system applications Uses Fresh Production Planner Performs inventory management processes (MSI, PAW) as required If applicable, ensures catering orders are prepared and ready in time for Customer pickup Performs all sanitation and maintenance tasks for Deli slicers PREPARED FOODS: Serves / packages products at customer's request Educates customers on preparation / reheating instructions of prepared foods Prepackages condiments (sauces, dressings) for prepared food items Cuts, slices, dices, chops, food in preparation for chef

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements

Age Requirement: 18+ Work Experience: Knowledge/Skills/Abilities: Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)

• Required Strong customer service skills
• Required Communication and interpersonal skills
• Required Reading and writing skills
• Required Planning and organizing skills
• Required Ability to work in a fast-paced environment
• Required Education: HS Diploma or GED or equivalent
• Required Licenses/Certifications: Completion of Company Orientation
• Required Food safety and sanitation training - upon hire
• Required Physical Demands & Working Conditions: Function in a fast-paced, retail environment, in detailed and precise tasks Work with Customers, staying attentive to their needs Perform the following, based on your Department: Bakery: Constantly reach at waist, grasp Frequently stand, walk, reach at shoulder, bend Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction Occasionally be exposed to wet, cold, hot conditions, loud noise Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs** Deli: Constantly reach at waist, grasp Frequently stand, walk, stoop Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet, cold, hot conditions, loud noise Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs** While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5
• 5.5 hours per 8-hour day; Occasionally: 0
• 2.5 hours per 8-hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 8/1/2021