Austin 23 (Brodie/William Cannon) RX Tech - Pharmacy Tech - Part time

H-E-B; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

H-E-B Pharmacy Tech operates in a fast-paced retail pharmacy, providing accurate prescriptions and patient-friendly service within a team environment. You will contribute to achieving patient expectations by delivering excellent, efficient services and by following H-E-B strategies for greeting, asking, and thanking customers.

The role covers Rx processing, third-party adjudication, inventory management, recalls responses, and compliance with HIPAA, SOPs, and 5-S.

Qualifications

• HS Diploma or GED or equivalent.
• Active Texas State pharmacy technician certification (CPhT).
• Experience with RxEVO and HIPAA/privacy standards.
• Strong communication and organizational skills.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Role models / provides superior customer service and service standards.
• Processes prescriptions, verifies patient information and third-party adjudication.
• Manages inventory, recalls, and daily invoice processing.
• Coordinates Rx screening events, immunization scheduling, and future events.
• Maintains Rx screener status and supports pharmacy operations-related tasks.
• Reviews warehouse and DSD orders; checks deliveries for accuracy.
• Maintains and calibrates automated processing equipment and performs safety checks.
• Ensures privacy of PHI and compliance with HIPAA and SOPs.
• Performs other assigned duties as required.

Skills

Customer service

Advanced communication

Telephone etiquette

Multitasking

Team player

Self-starter

Problem solving

Computer literacy

Education

HS Diploma or GED

CPhT certification

Tools

RxEVO

RxIMS

PartnerNet

Workforce Manager

Microsoft Office

Job description

Responsibilities

Job Summary: As an H-E-B Pharmacy Tech, you'll work in a team environment, helping ensure we exceed patient expectations while delivering excellent, accurate, and efficient services.

Key Responsibilities & Essential Functions

Pharmacy Operations

• Role models / provides superior customer service and service standards
• Promotes / embodies "Greet, Ask & Thank" and H-E-B telephone strategies
• Manages exception station; solves third-party issues
• Receives / processes written prescriptions from customers using RxEVO; verifies complete patient information to input into the computer system; processes third-party prescriptions; manages adjudication review
• Coordinates Rx screening events, flu shot scheduling, immunization scheduling, and future events; may be responsible for other Professional Services activities as required
• Maintains H-E-B Rx screener status; participates in screening events
• Assists with Pharmacy operations-related tasks (e.g., responding to recalls, offsite record storage, DSD reconciliation, out-of-date / dead stock returns, department communications, and others as needed)
• Orders / manages inventory; processes invoices daily, on a timely basis
• Reviews Warehouse and DSD orders
• Checks deliveries for accuracy; notifies H-E-B / DSD vendor of discrepancies; makes necessary adjustments
• Maintains automated prescription processing equipment (e.g., Kirby Lester, ScriptPro, etc.), including calibration, maintenance, stocking, proper report execution
• Applies computer troubleshooting and prescription application overview
• Processes RxIMS reports (count compliance, no location inventory, order overrides, etc.)
• Performs other assigned duties

Compliance

• Performs prescription assembly (with Kirby Lester, ScriptPro, and other tools); hand-counts controlled medications; measures liquids; reconstitutes antibiotics; verifies / labels prescriptions by 7-point check
• Ensures privacy / confidentiality of Personal Health Information (PHI) as required by HIPAA; ensures proper procedures are followed related to prescription delivery to a patient
• Ensures compliance with Central Fill check-in procedures
• Participates in / ensures Pharmacy Partner compliance with ORT, 5-S, and Pharmacy Standards Review
• Ensures proper return to stock (RTS) procedures are followed; responsible for organization / presentation of pharmacy shelves
• Participates in / supports Pharmacy Manager in facility and office maintenance and upkeep; ensures 5-S compliance

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements

Age Requirement

• 18+

Work Experience

• 3+ years of pharmacy experience (preferred)
• 1+ years of experience as an active retail Certified Pharmacy Technician
• Experience working in a fast-paced environment

Knowledge/Skills/Abilities

• Working knowledge of all pharmacy-related management tasks and H-E-B RxEVO system
• Knowledge / understanding of H-E-B Pharmacy Standard Operating Procedures (SOPs)
• Advanced communication skills; advanced telephone etiquette
• Intermediate computer skills, including MS Office, Windows, and H-E-B related systems / applications (e.g., RxEVO, RxIMS, PartnerNet, Workforce Manager)
• Mathematical skills, including calculating measurements
• Ability to manage multiple priorities and shift focus between tasks
• Ability to maintain composure in high-stress situations
• Ability to work with little direct supervision; self-starter
• Welcomes working in a team-oriented environment and is open to cross-training

Education

• HS Diploma or GED or equivalent

Licenses/Certifications

• Active State of Texas registration as certified pharmacy technician (CPhT); maintain certification with 20 hours of continuing education every 2 years; recertify 60 days prior to expiration date
• Certification as an H-E-B Pharmacy Technician
• RxEVO certification
• Successful completion of all required training (e.g., H-E-B Screener certification, Advanced Cash Register (ACR), HIPAA, FWA, MethGuard, Diversity, Company orientation, applicable modules for Pharm Tech and PCR, etc.)

Physical Demands & Working Conditions

• Function in a fast-paced, retail, office environment
• Work rotating shifts to meet business needs (includes nights and weekends)
• Stand for extended periods (up to 12 hours)
• Regularly lift 30 lbs or more
• Use arms / hands in repetitive motion that require hand / finger dexterity
• Meet specific vision requirements for this job, including close vision and color vision

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 9/1/2012