Austin 21 (Bee Cave) eStores - In-Store Shopper - Part time

H-E-B; West Lake Hills (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

H-E-B is seeking an eStore In-Store Shopper to efficiently select, sort, and unload items to fulfill online orders. You will use a digital tool to pick items, pack orders, and place them in staging areas for customer pickup.

Responsibilities include assisting customers with product questions, locating items, and ensuring accuracy while maintaining store sanitation and safety standards. The role requires physical capability to handle lifting and stocking duties and a flexible schedule.

Qualifications

• Must be 16+ years old.
• Experience as a curbie or related role is required or preferred.
• Strong customer service and communication skills.
• Ability to make decisions on behalf of customers with limited information.
• Ability to prioritize and handle multiple tasks.

Responsibilities

• Select merchandise from sales floor to complete customer online orders.
• Sort/unload items into refrigeration, frozen, or dry storage areas.
• Use a digital tool to assemble orders and prepare them for pickup.
• Provide superior customer service and assist customers as needed.
• Maintain cleanliness and organize eStore areas and stock.

Skills

Customer service

Communication

Decision making

Prioritization

Flexibility

Education

HS Diploma or GED

Job description

Responsibilities

Job Summary: As an eStore In-Store Shopper, you'll select, sort, and unload items to complete eCommerce online orders.

Customer Service

Key Responsibilities & Essential Functions

• Selects merchandise from sales floor to complete customer online orders
• Sorts / unloads selected merchandise into refrigeration, frozen, or dry storage holding areas
• Uses a digital tool to select items necessary to complete online orders, to pack and put away orders in staging area, and to retrieve orders for customers
• Makes decisions on customers¿ behalf if requested item is unavailable
• Provides superior customer service; answers product-related questions, locates products, and helps in-store Customers, as needed
• Returns extra / unwanted products to their proper in-store location
• Communicates continuously with department Managers and Partners to locate product
• Minimizes shrink through careful handling of product
• Follows Standard Operating Procedures (SOPs); achieves productivity standards
• Performs eStore Curbie duties, as needed

Sanitation / Stocking / Food Safety

• Complies with federal, state, and company regulations / standards for product freshness, food safety, and sanitation
• Gathers baskets and picks up trash inside and outside eStore as needed
• Maintains / stocks bag areas
• Organizes carts / maintains cleanliness within the eStore
• Maintains standards for safety and sanitation

Qualifications & Key Requirements

• 16+

Work Experience

• 3+ months of experience as a Curbie or related experience - Required
• Experience in personal shopping a plus - Preferred

Knowledge/Skills/Abilities

• Strong customer service skills - Required
• Strong communication skills - Required
• Ability to make effective decisions on behalf of the customer with limited information - Required
• Ability to prioritize and handle cross-functional tasks - Required
• Ability to work a flexible schedule - Required

Education

• HS Diploma or GED or equivalent - Preferred

Licenses/Certifications

• Completion of all required training - upon hire (e.g., Alcohol Seller's Training) - Required

Physical Demands & Working Conditions

• Perform in a fast-paced work environment which requires detailed work and precision
• Work with Customers and stay attentive to their needs
• Work a flexible schedule, based on business needs
• Work in varying conditions; work while exposed to hot, wet, and/or cold conditions
• Constantly walk, reach at waist, grasp
• Frequently reach at knees, push / pull with arms
• Occasionally sit, stand, reach overhead, reach at shoulders, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, pinch, perform fine motor movements
• Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs
• Use a manual pallet jack multiple times per day
• While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is the responsibility of each individual Partner to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Last revised: 2/1/2024