Austin 08 (SoCo) Seafood - Perishables Rep - Part time

H-E-B; Austin (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

H-E-B is seeking a Perishable Representative in Austin, TX. You will provide outstanding customer service while maintaining a well-stocked, clean, and safe perishable department, including preparing, packaging, and merchandising fresh products daily.

You will handle customer inquiries, take orders, and assist with product selections, while adhering to all food safety standards and department SOPs. This role covers Fruit, Floral, Market, Produce, and Seafood areas. 18+ and physical duties apply.

Qualifications

• Customer service and communication skills.
• Ability to lift up to 90 lbs with safe techniques.
• Experience with retail POS or Telxon is preferred.

Responsibilities

• Provides superior customer service.
• Takes orders from customers by telephone or in person.
• Answers customer questions regarding products and assists them with selections.
• Prepares, packages, and merchandises fresh product.
• Rotates products and maintains display cases.
• Ensures food safety/sanitation standards.

Job description

Job Summary

As a Perishable Representative, you are responsible for providing a well-stocked and well-maintained department while providing superior customer service. You will prepare, package, and merchandise fresh product on a daily basis, while maintaining all department and food safety / sanitation standards.

Customer Service

Key Responsibilities & Essential Functions

• Provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products and assists them with selections

Food Service

• Prepares, packages, and merchandises fresh product
• Slices, packages, labels, and rotates products
• Scans in items on Telxon for production
• Assists in technical areas as needed

Sales

• Merchandises product effectively
• Uses suggestive selling techniques to meet customer needs and build department sales
• Makes regular announcements related to freshly-produced items, and to increase sales

Food Safety / Sanitation

• Cleans and sanitizes display cases; properly operates / maintains equipment
• Complies with H-E-B food safety and sanitation standards
• Complies with departmental SOPs and store operating procedures
• Additional Department-Specific Responsibilities:
• Aguas:
• Peels, cuts, and chops fresh fruits and vegetables
• Prepares fresh specialty drinks and food products specific to the Aguas department
• Floral:
• Designs floral arrangements; provides a variety of fresh, quality products
• Designs and executes merchandising programs
• Tracks seasonal record when appropriate
• Market:
• Cuts, trims, and prepares meat for service meat counter and self-service counter
• Ensures proper product rotation and storage
• Maintains coolers and freezers
• Weighs, prices, and packages selections
• Operates power meat prep and process equipment
• Produce:
• Stocks and rotates product to ensure freshness
• Assists floral department when needed
• Communicates product knowledge to customers by explaining and providing samples
• Cuts, wraps, and prices produce to be placed on sales floor
• Maintains signing program
• Seafood:
• Knowledgeable about various fish and shellfish
• Weighs, prices, and packages selections
• Maintains coolers and freezers

Age Requirement

• 18+

Work Experience

• Customer service and communication skills
• Computer systems knowledge (Telxon, ACR, label machine)
• Strong customer service skills
• Communication and interpersonal skills
• Reading and writing skills
• Planning and organizing skills

Education

• HS Diploma or GED (or equivalent)

Licenses/Certifications

• Completion of Company Orientation and Safety Training

Physical Demands & Working Conditions

• Function in a fast-paced, retail environment
• Work with Customers, staying attentive to their needs
• Perform the following, based on your Department
• Market:
• Constantly* reach at waist
• Frequently stand, walk, pivot, push / pull arms, grasp, cervical flexion
• Frequently be exposed to wet, cold conditions
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements
• Occasionally be exposed to hot conditions, ambient temperatures, loud noise
• Demonstrate the ability to lift 90 lbs, and manage in excess of 90 lbs**
• Seafood:
• Constantly* reach at waist
• Frequently stand, walk, pivot, push / pull with arms, grasp
• Frequently be exposed to wet, cold conditions
• Occasionally reach overhead, reach at shoulder, knees, and at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion
• Occasionally be exposed to hot conditions, ambient temperatures, loud noise
• Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs**
• While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 5/1/2014