Austin 07 (Wells Branch) Bakery - Food Service Rep - Part time

H-E-B; Pflugerville (TX); Presencial; USD 17 000 - 22 000; Tempo integral

Resumo da oferta

H-E-B in Pflugerville, TX is seeking a Food Service Representative to maintain a well-stocked and clean department while delivering excellent customer service. The role involves preparing, packaging, and merchandising fresh products daily, while adhering to food safety and sanitation standards.

Key duties include assisting customers, taking orders, and supporting Bakery, Deli, and Prepared Foods operations.

Qualificações

• Strong customer service skills required.
• Clear communication and interpersonal skills required.
• Reading and writing skills required.
• Planning and organizing skills required.
• Ability to work in a fast-paced environment.

Responsabilidades

• Provides superior customer service.
• Takes orders from customers by telephone or in person.
• Answers customer questions regarding products; assists with selections.
• Prepares, packages, and merchandises fresh product.
• Slices, packages, labels, rotates, and culls products for quality.
• Assists in technical areas as needed (e.g., setup and cleanup).
• Uses suggestive selling techniques to meet customer needs.
• Cleans and sanitizes display cases and maintains equipment.
• Complies with food safety and sanitation standards.
• Performs inventory and department tasks in Bakery, Deli, and Prepared Foods as required.
• Records production and shrink to aid in production planning.
• Ensures catering orders are prepared and ready for pickup.

Conhecimentos

Strong customer service

Communication skills

Reading and writing skills

Planning and organizing

Ability to work in a fast-paced env

Formação académica

HS Diploma or GED or equivalent

Ferramentas

Computer systems & equipment

Descrição da oferta de emprego

Responsibilities

Job Summary:

As a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards.

Customer Service

Key Responsibilities & Essential Functions:

• Provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections

Food Service / Production

• Prepares, packages, and merchandises fresh product effectively
• Slices, packages, labels, rotates, and culls products for poor quality
• Assists in technical areas as needed (e.g., basic set-up and clean-up processes)

Sales

• Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales

Food Safety

• Cleans and sanitizes display cases
• Operates / maintains equipment properly
• Complies with H-E-B food safety and sanitation standards
• Complies with department / Store operating procedures

Bakery

Additional Department-Specific Responsibilities:

• Records production and shrink to aid in production planning
• Assists in technical areas as needed (e.g., baking, frying, and decorating)
• Culls bakery products for poor quality, expiration dates

Deli

• Takes care of service counter Customers
• Uses ordering system applications
• Uses Fresh Production Planner
• Performs inventory management processes (MSI, PAW) as required
• If applicable, ensures catering orders are prepared and ready in time for Customer pickup
• Performs all sanitation and maintenance tasks for Deli slicers

Prepared Foods

• Serves / packages products at customer's request
• Educates customers on preparation / reheating instructions of prepared foods
• Prepackages condiments (sauces, dressings) for prepared food items
• Cuts, slices, dices, chops, food in preparation for chef

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Age Requirement

Qualifications & Key Requirements:

• 18+

Knowledge/Skills/Abilities

Work Experience:

• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) - Required
• Strong customer service skills - Required
• Communication and interpersonal skills - Required
• Reading and writing skills - Required
• Planning and organizing skills - Required
• Ability to work in a fast-paced environment - Required

Education

• HS Diploma or GED or equivalent - Required

Licenses/Certifications

• Completion of Company Orientation - Required
• Food safety and sanitation training - upon hire - Required

Physical Demands & Working Conditions

• Function in a fast-paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Perform the following, based on your Department:
• Bakery:
• Constantly reach at waist, grasp
• Frequently stand, walk, reach at shoulder, bend
• Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs**
• Deli:
• Constantly reach at waist, grasp
• Frequently stand, walk, stoop
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**
• While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 8/1/2021