Aussie Specialist Program Team Leader - USA

Tourism Australia; Los Angeles (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

401(k) plan

20 days of paid annual leave

Bonus paid leave days

15 days paid sick leave

Medical, dental and vision insurance

Life insurance & long-term disability

Healthy Lifestyle Benefit AUD 265

Job summary

Tourism Australia is seeking a dynamic ASP Team Leader in Los Angeles to lead the US Aussie Specialist Program team and deliver training to frontline travel sellers on the West Coast.

You will develop engagement strategies, manage stakeholders, and collaborate with Canadian trainers to meet KPIs, with international and domestic travel as needed.

Qualifications

• Excellent Australian destination and product knowledge.
• Strong and confident presenting skills with the ability to deliver engaging face-to-face training.
• Savviness in Microsoft Office and online training/presentation programs.
• Excellent customer service skills with the ability to foster and develop relationships.
• Strong negotiation and influencing skills.
• Excellent organization skills and ability to solve problems under pressure.
• Willingness to travel within the role.
• Ability to manage and reprioritize competing deadlines and priorities.

Responsibilities

• Lead, manage, and motivate the US ASP team to fulfill engagement plan and KPIs.
• Develop and execute recruitment, development, and engagement strategies for ASP.
• Collaborate with ASP Trainers in Canada to meet objectives within budget.
• Manage stakeholder relationships with local State & Territory Tourism Organisations.
• Conduct engaging face-to-face and virtual training for frontline travel sellers across the West Coast.

Skills

Destination knowledge

Presentation skills

MS Office & training tools

Customer service

Negotiation

Organization

Travel willingness

Deadline management

Document drafting

Job description

At Tourism Australia, we know & love this land. We also know our people are our strength, their different experiences and backgrounds are the key to Tourism Australia’s success. Every day we share our passion with the world, sharing the story of Australia and our 65,000 years of Aboriginal and Torres Strait Islander cultures. We are just as passionate about creating an incredible culture at Tourism Australia, recognizing and supporting the individuality of our people, in an environment where we learn and grow together.

About the role

To help cement Australia’s strong position as a prime leisure and business destination, we’re looking for a dynamic and friendly individual to join the Los Angeles based team in a full-time role
as an Aussie Specialist Program (ASP) Team Leader to help represent and market one of the most beautiful countries in the world… Australia!

Tourism Australia recognizes the important role that front line travel sellers play in bringing visitors to Australia. The Aussie Specialist Program is the interactive online training platform Tourism Australia uses to educate, update and motivate these agents, making it easier to sell and assist in their efforts to promote the many tourist attractions and unique qualities Australia has to offer its visitors.

You will be responsible for delivering and achieving the following:

• lead, manage, and motivate the US ASP team consisting of an ASP Team Trainer and ASP Coordinator to fulfill ASP engagement plan and meet training KPIs.
• developing and executing relevant program recruitment, development and engagement strategies with a focus (but not limited to) the overall communications and training initiatives.
• work closely with the ASP Trainers in Canada to ensure ASP strategy, objectives, and STO requirements, and KPIs are met within budget
• managing stakeholder relationships with the local State & Territory Tourism Organisations.
• conducting engaging face-to-face and virtual (e.g. webinar) training for frontline travel sellers, owning the training delivery to advisors based on the West Coast of the US and working closely with the Trainer responsible for the East Coast.

As Tourism Australia is a multinational organisation, this role requires the incumbent to have a willingness and availability to travel internationally and domestically.

About us

Our values are the start of our cultural story. They determine who we are today and who we will be tomorrow. We bring our values to life through the way we behave every day. Our values are:

• We think big and without borders… We have a proud history of doing innovative and ground-breaking work. And we’re not done yet.
• We make each other better… We’re one team. We value diversity and listen to all opinions before aligning on the best way forward, but robust discussion makes our work stronger.
• We do the right thing… We are respectful of communities, cultures, and the earth we all inhabit,and take our responsibility to care for all three seriously.
• We only do work that makes a difference… There’s so much we can do, and want to do, but we focus on the things that will add the most value to our industry.
• We’re obsessed with telling the Australian story… We’re passionate about Australia, her land, nature, people, and culture. And We’re proud of our role in sharing her story with the world.

Let’s talk about you

At Tourism Australia, we believe that creating a strong, healthy, and positive culture, is the secret to making extraordinary things happen.

What will set you apart from the crowd & ensure your success in the role? To succeed in this role, your profile will demonstrate the following:

• Excellent Australian destination and product knowledge
• Strong and confident presenting skills with the ability to create and deliver engaging face- to-face training presentations
• Savviness in Microsoft office and online training /presentation programs
• Excellent customer service skills with the ability to foster and develop relationships
• Strong negotiation and influencing skills
• Excellent organization skills along with the ability to solve problems in a positive manner
• A strong desire to travel within the role
• Ability to manage and reprioritise competing deadlines and priorities, working to short deadlines
• Produce clear and persuasive documents with an ability to tailor content to ensure all documents are audience appropriate.

Why work with us

• 401(k) plan with a 5% employer co-contribution model
• 20 days of paid annual leave per year
• The opportunity to receive up to three additional bonus paid leave days per year
• 15 days of paid sick leave per year
• Medical, dental and vision insurance
• Life insurance & long-term disability insurance
• A Healthy Lifestyle Benefit of up to AUD $265 per year

Tourism Australia is an Equal Opportunity Employer dedicated to providing an inclusive workplace where everyone feels a sense of belonging and connection including those with disabilities. We embrace individuals with diverse backgrounds, perspectives and experiences.

Applicants must have unrestricted, permanent authorisation to work in the United States (US citizenship or permanent resident/Green Card status). Tourism Australia is unable to provide visa sponsorship or relocation assistance for this role.

Salary Range: USD $70,000 – $75,000 per year
Actual compensation will be determined based on the candidate's experience and skills.

Applications close Friday, 27 November 2026