Auditorium Support Engineer

AVI-SPL, Inc.

Massachusetts

Presencial

USD 43.000 - 55.000

Jornada completa

14 días+

Una candidatura completa en un minuto

Currículum y carta de presentación personalizados, listos para enviar.

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Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Paid holidays

Professional development

Dynamic culture

Descripción de la vacante

AVI-SPL, Inc. is seeking an Auditorium Support Engineer to partner with customers and internal teams to deliver world-class on-site AV support for events. You will manage control room operations, create graphics, and ensure smooth execution of multimedia events across various rooms and configurations.

The role requires experience with Tricaster, production backgrounds, and ability to work in hybrid/onsite environments with travel to off-site locations as needed.

Formación

Experience using Tricaster technology.
Experience in sophisticated Auditorium environments including lighting, camera switching, and audio board operation.
Experience creating graphical assets for high-profile meetings such as lower thirds.
Production background essential.
Ability to work in a team-oriented, process-driven environment.
Willingness to travel to off-site locations as needed.

Responsabilidades

Operate and support events on-site with control room tech.
Create graphical assets ahead of production events.
Configure and operate AV hardware, including Tricaster and audio boards.
Analyze trouble tickets to improve conference room performance.
Provide technical consultation and act as lead site contact for production operations and maintenance.
Assist with bringing new rooms online and scheduling/reporting procedures.
Set up, test, operate, and tear down AV and videoconference equipment for events.
First/second level problem determination and escalation as needed.
Communicate with management, end-users, and executives to ensure success.

Conocimientos

Tricaster

Auditorium environments

Graphic assets creation

Production background

Team collaboration

Process-driven operations

Hybrid/virtual support

Recording devices

AJA Ki Pro

AJA UTap

Executive communication

Project management

Independent work

Driver's license

Educación

High School Diploma or equivalent

Herramientas

AJA Ki Pro

AJA UTap

Descripción del empleo

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU'LL DO

The Auditorium Support Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities:

Work in tandem with onsite Technical Producers in executing events as directed in runs of show.
Creation of graphical meeting assets ahead of production events.
Operation of control room technology with an emphasis on Tricaster hardware and audio boards.
Analyze trends and root cause analysis of trouble tickets to assist in improvement of conference room performance.
Assess business impact of serious/complex outages/problems & make recommendations collaborating with engineers & project managers.
Provide technical consultation, support, and act as lead site contact for all production operations & maintenance.
Assist with bringing new rooms online and interfacing with client personnel to implement scheduling & reporting procedures (overseeing room-readiness acceptance testing).
Execute all aspects of multimedia event support including system set up & operation, end user training, troubleshooting and follow through on escalation of trouble incidents occurring during any event.
Perform, pre-event setup, first and second level problem determination and resolution as necessary according to standard operating procedures.
Lead or assist, as required, with the support of special events, high profile senior executive meetings, town hall meetings, as directed by operational needs.
For off-site events: Set up, testing, operation, and teardown of AV & videoconference equipment; (e.g. video data projection systems, computers, audio and videoconference equipment, microphones, video cameras, audio systems and operation of integrated AV systems).
Install small or portable audio visual and non-integrated AV hardware in non-traditional event spaces.
Perform and report on first and second level problem determination.
Troubleshoot, assess, & coordinate equipment & systems repair as required.
Create, update and resolve trouble tickets as assigned.
Interface with technology vendors where additional support or infrastructure is required.
Compile and maintain room and equipment inventory.
Maintain conference room integrity in compliance with standard operating procedures; perform regular preventive maintenance checks (e.g., either report or address troubles such as cable management issues, safety standards non-compliance, etc.).
Manage and deploy provided spares as required.
Adhere to user documentation and SOPs as required.
Interact in person, by phone, and/or e-mail directly with management and end-users.
Recommend measures to improve performance and increase efficiency.

WHAT WE'RE LOOKING FOR

Must-Haves:

Experience using Tricaster technology (Required)
Experience working in sophisticated Auditorium environments including but not limited to: lighting operation, camera switching, audio board operation
Experience in the creation of graphical assets for high-profile meetings such as lower thirds
Production background
Ability to perform in a team-oriented environment
Ability to work in a process-driven operation
Comfortable working in different control rooms or meeting spaces
Proficiency in virtual or hybrid meeting support
Familiarity with recording/playback devices such as Aja Ki Pro Digital Recorders, or similar
Familiarity with capture devices such as Aja UTap
Effectively communicate with employees, customers and colleagues; comfortable working with Executive personnel
Ability to manage small to medium projects; assist in auditorium commissioning, as needed
Ability to work and think independently and ensuring to meet deadlines
Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standard
Minimum of a High School Diploma or equivalent
Travel to off-site locations, as needed

Nice-To-Haves:

Familiarity with different video output hardware such as video walls (and associated video wall processors) or large format projectors
Minimum of 3 - 5 years of audiovisual integration and/or service experience
Formal education in Electronics or related field
The following training certifications:

InfoComm Quick Start to the Audio-Visual Industry
InfoComm CTS General Certification

WHY YOU'LL LIKE WORKING HERE

Medical benefits, including vision and dental
Paid holidays, sick days, and personal days
Enjoyable and dynamic company culture
Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

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