Audiovisual Technician III

Phoenix Children's; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

Phoenix Children's is seeking an Audiovisual Technician III to lead enterprise AV deployments, design and implement complex AV systems, and mentor junior staff. You will establish standards, coordinate with vendors, and oversee testing and deployment of AV solutions across the organization.

The role requires strong communication, advanced troubleshooting of video conferencing (Teams/Zoom) and control systems, and adherence to enterprise documentation practices.

Qualifications

• Bachelor’s Degree in Information Technology, Broadcasting, video, film, or related field OR experience equal to 5 years or more.
• Minimum of 5-7 years experience working with a variety of AV systems, equipment, and practices.
• Demonstrated experience troubleshooting and resolving complex audiovisual systems, including video conferencing platforms (e.g., Microsoft Teams Rooms, Zoom Rooms) and integrated AV control systems (Crestron, Extron, DSP audio systems).

Responsibilities

• Provide enterprise AV leadership and set standards.
• Design and deploy integrated AV solutions and test hardware.
• Mentor Level I and II staff; develop procedures.
• Coordinate vendors and lead deployments.

Skills

Technical leadership

AV systems

Troubleshooting

Documentation

Education

Bachelor's Degree in IT/Broadcasting or related

Experience equivalent to 5+ years

Tools

Crestron

Extron

Neat

DSP audio systems

Job description

Audiovisual Technician III

Department: CORP | Info Technology Infrastructure

Location: Phoenix

Shift: Mon-Fri, Days, 8am-5pm

Category: Information Technology

Posting #: 1050298

Employee Type: Full-Time

Position Summary

The Audiovisual Technician III serves as the technical leader for enterprise audiovisual systems. This position designs, implements, administers and supports complex AV technologies while establishing standards, leading projects, and mentoring technical staff.

Position Duties

• Enterprise Technical Leadership
• Serve as technical lead for enterprise AV systems
• Develop AV standards and best practices
• Provide highest-level technical escalation.
• Evaluate emerging technologies.
• Recommend capital improvements

• Systems Engineering
• Design integrated AV systems.
• Programs and configures AV control systems (e.g., Neat, Crestron, Extron) and DSP audio systems.
• Conducts testing and validation of new hardware and software prior to deployment in production environment.
• Performs quality assurance checks on all hardware and software prior to implementation.
• Manage firmware lifecycle
• Review architectural drawings and construction documents

• Mentorship and Documentation
• Mentor Levels I and II
• Coordinates with team members and leadership to identify areas requiring new or revised training and documentation.
• Create technical procedures.
• Actively maintains knowledge of departmental processes, procedures, and system configurations relevant to job duties
• Maintain enterprise standards documentation.
• Develop training programs

• Project Leadership
• Lead enterprise AV deployments.
• Coordinate vendors and contractors
• Review system designs.
• Commission new installations
• Develop project documentation.

• Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable

Position Qualifications

Education

• Bachelor’s Degree in Information Technology, Broadcasting, video, film, or related field OR experience equal to 5 years or more.

Experience

• Minimum of 5-7 years experience working with a variety of AV systems, equipment, and practices.

• Demonstrated experience troubleshooting and resolving complex audiovisual systems, including video conferencing platforms (e.g., Microsoft Teams Rooms, Zoom Rooms) and integrated AV control systems (Crestron, Extron, DSP audio systems).

• Previous experience in a health care setting.

Preferred

• Experience providing mentorship, guidance, or informal training to less-experienced AV staff or end users.

Special Skills

• Outstanding written and verbal communication skills

• Understanding network protocol (LAN, WAN, Wireless).

• Able to work flexible schedule based on operational needs (may include nights and/or weekends as needed).

• Able to operate tools, components and peripheral accessories

Additional Requirements

• Certified Technology Specialist (CTS, CTS-D, CTS-I) or other related technical certifications.

• Current and valid State of AZ Class D Driver’s License.

Certification / License / Registry Requirements For The Position

• Cert Technology Specialist - Required
• AZ DMV Drivers License - Required

Physical Requirements & Occupational Exposure/Risk Potential

• Physical Requirement - Climbing - Occasionally
• Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally
• Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Constantly
• Physical Requirement - Hearing - Frequently
• Physical Requirement - Pushing/pulling - Occasionally
• Physical Requirement - Reaching - Frequently
• Physical Requirement - Sitting - Frequently
• Physical Requirement - Standing - Frequently
• Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally
• Physical Requirement - Talking - Constantly
• Physical Requirement - Walking - Constantly
• Physical Requirement - Near Vision - Constantly
• Physical Requirement - Far Vision - Occasionally
• Physical Requirement - Color Discrimination - Occasionally
• Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
• Physical Requirement - Lift up to 35 pounds without assistance - Occasionally
• Physical Requirement - Lift more than 35 pounds without assistance - Occasionally
• Occupational Exposure/Risk Potential - Inside office environment - Applicable
• Occupational Exposure/Risk Potential - Outdoor weather conditions - Applicable
• Occupational Exposure/Risk Potential - Extreme temperatures - Applicable
• Occupational Exposure/Risk Potential - Confined areas - Applicable
• Occupational Exposure/Risk Potential - High places - Applicable
• Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable
• Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable
• Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable
• Occupational Exposure/Risk Potential - Hazardous materials exposure - Applicable
• Occupational Exposure/Risk Potential - Radiation exposure - Applicable