Audiology Technician - Echo Cliffs

Socket.dev; Arizona; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Navajo Preference in Employment

Job summary

TCRHCC is seeking an Audiology Technician to support the Ambulatory Care Department under supervision of a Licensed Audiologist or Physician. The role involves setting up exam rooms, stocking supplies, and recording data in the EMR system.

Tech I/II positions require appropriate education and certifications, customer service skills, and the ability to handle sensitive patient information while maintaining infection control and PPE guidelines. Medical environment experience is preferred.

Qualifications

• Tech I requires a HS diploma or GED.
• Tech II requires an Associate’s degree in communication sciences.
• Candidates must maintain required certifications (BLS, Audiology tech or equivalent).
• Prior direct patient care or clinical audiology experience is needed depending on Tech level.

Responsibilities

• Knowledge of hearing aid devices, supplies and basic troubleshooting.
• Connect devices to software and verify proper operation.
• Explain device use and maintenance to patients.
• Maintain infection control and PPE protocols in the exam room.
• Complete EHR entries accurately and timely.
• Coordinate appointments and clinic workflow with staff.
• Handle shipping, receiving, and procurement of supplies.
• Uphold safety and privacy standards during patient care.

Skills

Customer Service

Phone etiquette

Reading & interpreting docs

Microsoft Suite

EMR systems

Infection control

PPE procedures

Attention to detail

Education

High School Diploma or GED

Associate’s degree in communication sciences

Job description

Navajo Preference Employment Act

In accordance with Navajo Nation and federal law, TCRHCC has implemented an Affirmative Action Plan pursuant to the Navajo Preference in Employment Act. Pursuant to this Plan and corresponding TCRHCC Policy, applicants who meet the necessary qualifications for this position and (1) are enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe will be given preference in hiring and employment for this position, (2) are legally married to enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe and meet residency requirements will be given secondary preference, and (3) are enrolled members of other federally-recognized American Indian Tribes will be given tertiary preference.
Overview

POSITION SUMMARY

This position will provide services in the Ambulatory Care Department as assigned. The incumbent will work under the supervision of a Licensed Audiologist or Physician. The Audiology technician performs a broad range of administrative and clinical functions to facilitate the work of the Licensed Independent Practitioner (LIP). Audiology technician will be responsible for setting up and cleaning examination room, maintaining supply stock in between exams, and recording data under direct supervision of the provider or LIP.

Qualifications

NECESSARY QUALIFICATIONS

Education:

Tech I: High School Diploma and GED

Tech II: Associate’s degree in communication sciences

Experience:

Tech I: Must have six (6) months of prior direct patient care experience

Tech II: Must have one (1) year of prior Clinical Audiology Technician experience

Certification (I/II):

Tech I: Must maintain current valid certification of the following throughout employment:

• Basic Life Support (BLS) certification by the American Heart Association (AHA)
• Audiology Technician certification from an accredited ASHA Certified Audiology Assistant Program (C-AA) or an Otolaryngology Technician certification from the American Academy of Otolaryngology-Head and Neck Surgery (AAO-HNS), if none must obtain within nine (9) months from date of hire.

Tech II: Must have a current, valid Audiology Technician certification from an accredited ASHA Certified Audiology Assistant Program (C-AA) or an Otolaryngology Technician certification from the American Academy of Otolaryngology-Head and Neck Surgery (AAO-HNS)

Other Skills and Abilities:

A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate success in each one of the following areas:

• Successful and positive working relationships with excellent Customer Service skills and telephone etiquette.
• Reliable and dependable; reports to work as scheduled without excessive absences
• Ability to read, analyze and interpret the most complex documents and respond effectively to the most sensitive inquiries or complaints
• Proficient in the use of Microsoft Suite applications and EMR system.
• Knowledge of infection control procedures, Personal Protective Equipment (PPE) and safety precautions
• Completion of above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job
• Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job
• Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job
• Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading, or incomplete information, as determined by TCRHCC.

MENTAL AND PHYSICAL EFFORT

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical:
Work requires prolong periods of standing, walking, sitting, bending, talking or hearing and reaching with hands and arms. This position requires extended use of hands to finger, handling and feeling as well as intermittent pushing/pulling, stooping, kneeling, crouching, or crawling. Agility and ability to lift to 25 pounds of heavy and/or disabled patients for an extended period. Must also be able to hear alarms on equipment, client calls and instructions from physicians and our department staff. Must have close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. This position also requires prolonged repetitive motion of both feet, both hands, grasping with simple/light and firm/heavy as well as fine dexterity.

Mental:

Must be able to prioritize and use good judgment; must be able to coordinate a variety of issues while being frequently interrupted.

Environment:

This job may have intermittent exposure to outdoor weather conditions and exposure to infectious diseases. The typical noise level for this position is moderate.

Responsibilities

ESSENTIAL FUNCTIONS

1. Knowledge of HA manufacturers and supplies.
2. Knowledge of properly connecting HA devices to Noah file wireless vs wired.
3. Knowledge of basic HA troubleshooting. (i.e.: cleaning, changing domes, receivers, filters, dehumidifying)
4. Ability to use MedRX suction and dehumidifier properly.
5. Ability to explain how to work the hearing aid. (i.e. insertion, volume control), and connect to smart phone. (All manufacturers)
6. Knowledge of proper infection control steps with cleaning equipment and the exam room following an appointment.
7. Able to discriminate the different immittance tips, probe tubes, and insert earphones for the audiology equipment.
8. Instruction and demonstration of otoscopy and immittance procedures.
9. Knowledge of proper use of Verifit test box and ability to complete specifications testing.
10. Maintaining New patient orders and repair holds.
11. Complete monthly reports on appointments and referrals and tracking of the clinic & hearing aid supplies.
12. Performs the following procedures, after approved specific formal training and completion of required competencies. Any required specific training and competency testing required for the procedures in an ambulatory setting will be completed in addition to standard outpatient service training.
13. Schedules and monitors patient appointments; may coordinate routine office like activities and administrative functions with supplemental staff of the clinic.
14. May be required to work additional hours to maintain patient care. Floats to other clinics to meet patient care needs during staffing shortages.
15. Shipping and receiving hearing aid orders and supplies. Original invoice copies stamped and forwarded to Clinical Administration staff for payment processing. Updating new hearing aid orders and repairs in new software program - BluePrint.
16. Answering phone calls promptly and courteously
17. Ensuring all patient rooms are fully stocked. Supplies ordered as needed. Orders require obtaining a quote from the manufacturer/distributor/vendor and submission to Clinical Administrative staff for procurement processing.
18. Scheduling patient appointments in Altera: those being seen in the clinic and referrals. Patients are called to confirm their appointments the day before.
19. Processing of repairs and new hearing aid orders. Repairs that are reprogrammed with the patient user settings can be given to the patient. Repairs and loss and damage replacement devices that require programming are processed and put into the bins in the green cabinet for the Audiologist to manage.
20. Ensure proper PPE is always worn while on duty including but not limited to, face mask, gloves, gown, isolation gown, NIOSH-approved N95 filtering facepiece respirator or higher, if available), and eye or face shield.
21. Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. (see CDC website for most current updates)
22. Completes all electronic health record entries accurately and timely pertinent to patient care role.
23. Participates in departmental workflow and or testing teams as related to electronic health record or other project initiatives.
24. Performs miscellaneous job-related duties as assigned.