Audiology Assistant - Mon-Fri Schedule, PTO & Benefits

Parallel ENT & Allergy; Newark (DE); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Monday–Friday schedule (no weekends)

Excellent benefits package

Paid time off (PTO)

Job summary

ENT & Allergy of Delaware is seeking an Audiology Assistant to join our established Newark practice. This full-time role offers a supportive team, opportunities to grow, and a stable work setting close to home.

Responsibilities include hearing aid checks, repairs coordination, patient counseling on warranties and service plans, and assisting with in-office repairs. A friendly, customer-focused approach and basic computer skills are essential.

Qualifications

• High School Diploma or GED is required.
• Ability to thrive in a fast-paced environment.
• Excellent customer service and computer skills.
• Strong verbal and written communication skills.
• Friendly, personable demeanor.
• Detail oriented.
• Ability to multi-task.
• One year medical field experience preferred but not required.

Responsibilities

• Audiology assistant checks - routine hearing aid checks, warranty expiration visits, Loss & Damage claims, repairs, etc.)
• Perform in office repairs of hearing aids and assistive devices, when possible and send aids to the manufacturers when needed.
• Order hearing aids, repairs, accessories, chargers, receivers, etc. from manufacturers in a timely manner
• Counsel patient regarding repair warranties, Loss & Damage coverage (manufacturer and ESCO), and service plan options
• Appropriately charge for all parts and services. Document patient fees and payments on hearing aid encounter tickets and invoices, when applicable.
• Ensure patients schedule appropriate follow up visits with audiologists and audiology assistants
• Assist with hearing aid package check-in/programming
• Ensure clinical rooms and repair rooms are well stocked. Order clinical supplies, manufacturer supplies, batteries, and office supplies, as needed.

Skills

Customer service

Communication skills

Computer skills

Multi-tasking

Verbal and written communication

Detail oriented

Thrive in fast-paced env

Education

High School Diploma or GED

Job description

ENT & Allergy of Delaware is seeking an Audiology Assistant to join our established Newark practice. This full-time role offers a supportive team, opportunities to grow, and a stable work setting close to home.

Responsibilities include hearing aid checks, repairs coordination, patient counseling on warranties and service plans, and assisting with in-office repairs. A friendly, customer-focused approach and basic computer skills are essential.