Audiologist Hearing Aide Tech (ENT)

Blanchard Valley Health System; Findlay (OH); On-site; USD 30,000 - 46,000; Full time

Job summary

Blanchard Valley Health System seeks an BVMP Audiologist Hearing Aide Tech to perform hearing tests for patients and assist the Audiology department with day-to-day activities.

Responsibilities include processing hearing aid repairs, verifying molds and dispense appointments, managing patient benefits, and coordinating social/educational outreach within the department. Strong organization and communication skills are essential.

Qualifications

• High school diploma or GED required.
• Knowledge of office procedures and equipment.
• Experience with throat cultures, hemocues, hemoccults, glucometer, urinalysis, urine pregnancy testing.
• Valid Ohio driver’s license; comply with fleet policy.
• Excellent interpersonal and communication skills.
• Life-span growth and development knowledge required.

Responsibilities

• Performs hearing tests for clinic patients.
• Checks hearing aids dropped off for repair and returns to patient; logs repair info.
• Checks in new hearing aids for dispense and verifies molds and dispense appointments.
• Verifies items for upcoming appointments and prepares hearing aids/molds.
• Tracks dispensed aids and trial end dates; ensures charges are paid timely.
• Verifies patient hearing aid benefits and enters coverage details into systems.
• Submits Medicaid Prior-Authorization requests for new/replacement aids and repairs.
• Receives and triages audiology department calls and schedules appointments.
• Sends BCMH Battery Club communications.
• Reviews scanned audiograms and adds patients to TIMS newsletter list.
• Calls class patients and sets up hearing aid classes as needed.
• Orders supplies and manages scheduling templates for vacations and appointments.

Skills

Hearing test administration

Customer service

Office procedures

Communication skills

Typing

Medical terminology

Life-span development knowledge

Education

High school diploma or GED

Job description

Description:

PURPOSE OF THIS POSITION

The primary role of the BVMP Audiologist Hearing Aide Tech is to perform hearing tests for patients and to assist the Audiology department with day to day activities.

Blanchard Valley Medical Practices is a division of Blanchard Valley Health System, which provides a total continuum of care to more than 100,000 households in an eight-county area. The Blanchard Valley Health System mission is to provide “Caring for a lifetime.”

Job Duties/Responsibilities

• Duty 1: Performs hearing tests for clinic patients.
• Duty 2: Checks hearing aids dropped off for repair - Repairs and returns the hearing aid to patient. Sends the aid to repair, enters repair in TIMS, enters charges in Aprima, and notifies patient when the repair returns.
• Duty 3: Checks in new hearing aids for dispense – Checks to make sure the hearing aids work. Verifies molds arrive for aids that require them. Verifies the patient has a dispense appointment.
• Duty 4: Verifies all items arrived for upcoming appointments. Pulls hearing aids/molds for dispense the night before the appointment.
• Duty 5: Tracks dispensed aids/trial end dates. Tracks the spreadsheet to ensure hearing aid charges are paid timely.
• Duty 6: Verifies patient’s hearing aid benefits and explains coverage to the patient as necessary. Enters the benefit plan info into Aprima. Enters V-codes when charged.
• Duty 7: Submits Medicaid Prior-Authorization requests for new/replacement hearing aides, hearing aid repairs, etc. Receives authorizations/denials, enters authorization #’s in Aprima and schedules EMI/HAD/recheck appointments as needed.
• Duty 8: Receives all phone correspondence for the Audio Department. Troubleshoots issues, directs pertinent calls to the audiologists and schedules/reschedules patient appointments.
• Duty 9: Sends BCMH Battery Club
• Duty 10: Newsletter – reviews scanned audiograms and adds necessary patients to the TIMS newsletter list. Sends the newsletter address list to outside mailing company.
• Duty 11: Calls hearing aid class patients/set up for class as needed.
• Duty 12: Audiology Dept Responsibilities: Orders Audiology Supplies, Template/Block schedules for vacations, appointments, etc. Distributes mail and checks the email inbox.

Required Qualifications

• High school diploma or GED equivalent.
• Knowledge of office procedures and equipment/instruments
• Experience with throat cultures, hemocues, hemoccults, glucometer, urinalysis, urine pregnancy testing
• A valid driver's license is required (if you do not have a valid Ohio driver’s license you must obtain one within 30 days of your residency in the state). You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle.
• Positive service-oriented interpersonal and communication skills required.
• Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status. Must be able to interpret the appropriate information needed to identify each patient’s requirements relative to their age-specific needs and to provide the care needed as described in the area’s policies and procedures.

Preferred Qualifications

• Medical Assistant Certification or Oto Tech Certification
• Experience in giving injections/blood draws
• Typing and medical terminology experience

PHYSICAL DEMANDS

This position requires a full range of body motion with intermittent walking, lifting, bending, climbing, squatting, kneeling, twisting, sitting, and standing. The associate will be required to walk for up to one hour a day, stand for five hours a day and sit for two hours. The individual must be able to lift twenty pounds and reach work above the shoulders. The individual must have good eye-hand coordination and fine finger dexterity to operate machines. The individual must have excellent verbal communication skills to communicate with patients, providers, and co-workers. The associate must have vision corrected and hearing in the normal range.

This position is classified “at risk” for possible occupational exposure to blood borne pathogens (HBV, HIV, etc.)