Audio Visual Technician II - Main Campus

Hospital for Special Surgery; New York (NY); On-site; USD 90,544,000 - 137,768,000; Full time

Job summary

The Audio Visual (AV) Technician II at Hospital for Special Surgery provides advanced support, maintenance, and coordination of AV systems across the organization. This role leads AV projects, mentors junior technicians, and ensures high-quality AV experiences for meetings, classrooms, and enterprise events.

Responsibilities include managing complex AV environments, overseeing equipment, and collaborating with IT, Facilities, and vendors.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Media Production, Engineering, or related field – or equivalent combination of education and hands‑on experience.
• Minimum 4+ years of experience in AV systems support, integration, or operations.
• Proficient with AV control systems (e.g., Crestron, Extron, AMX), video conferencing technologies, and AV-over-IP platforms.
• Familiarity with audio processing (DSPs), digital signage, and enterprise-level AV infrastructure.
• Experience supporting live events and executive communications in professional environments.
• Industry certifications CTS required, CTS-I recommended in addition.
• Strong organizational, documentation, and time-management skills.
• Excellent troubleshooting and problem-solving abilities with a focus on root cause analysis.
• Customer-focused mindset with ability to manage multiple priorities and perform under pressure.
• Flexibility to work occasional evenings or weekends for system maintenance or event support.

Responsibilities

• Provide Tier II daily operational support for complex AV environments including conference rooms, classrooms, auditoriums, hybrid meeting spaces, and streaming platforms.
• Lead setup, operation, and troubleshooting of AV hardware/software such as displays, projectors, microphones, DSPs, speakers, control systems, and video conferencing tools.
• Act as lead AV support for high-visibility meetings and events, ensuring seamless execution and professional-quality outcomes.
• Perform preventive maintenance, firmware updates, and technical documentation of AV systems and configurations.
• Collaborate with IT, Facilities, and third-party vendors on AV projects including system upgrades, new installations, and technology refreshes.
• Provide guidance and informal training to AV Technician I staff; assist in onboarding and skill development.
• Support end users and departments with advanced training on AV systems, remote collaboration platforms (Zoom, Microsoft Teams, WebEx, etc.), and best practices.
• Manage AV inventory, track equipment lifecycle, and make recommendations for system improvements and standardization.
• Contribute to AV system design and architecture in collaboration with internal stakeholders and external integrators.
• Ensure AV solutions meet organizational standards for security, safety, compliance, and accessibility.
• Participate in the development of AV policies, procedures, and support documentation to improve operational efficiency.

Skills

AV systems support

Tier II support

Video conferencing

Crestron

Extron

AMX

Documentation

Mentoring

Stakeholder collaboration

Education

Associate’s or Bachelor’s degree in IT/Media

Tools

Crestron

Extron

AMX

MS Teams

Zoom

WebEx

AV-over-IP

Job description

How you move is why we’re here.
Now more than ever.

Get back to what you need and love to do.

The possibilities are endless…

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximizethe abundant opportunities for growth and success.

If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Emp Status

Regular Full time

Work Shift

Day (United States of America)

Compensation Range

The base pay scale for this position is $31.59 - $48.08. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

Job Description

Position Summary

The Audio Visual (AV) Technician II provides advanced support, maintenance, and coordination of AV systems across the organization. This role requires a strong technical foundation, the ability to lead AV projects, mentor junior technicians, and ensure high-quality AV experiences for meetings, classrooms, and enterprise events. The Technician II also plays a key role in AV system planning, documentation, and lifecycle management.

Key Responsibilities

• Provide Tier II daily operational support for complex AV environments including conference rooms, classrooms, auditoriums, hybrid meeting spaces, and streaming platforms.
• Lead setup, operation, and troubleshooting of AV hardware/software such as displays, projectors, microphones, DSPs, speakers, control systems, and video conferencing tools.
• Act as lead AV support for high-visibility meetings and events, ensuring seamless execution and professional-quality outcomes.
• Perform preventive maintenance, firmware updates, and technical documentation of AV systems and configurations.
• Collaborate with IT, Facilities, and third-party vendors on AV projects including system upgrades, new installations, and technology refreshes.
• Provide guidance and informal training to AV Technician I staff; assist in onboarding and skill development.
• Support end users and departments with advanced training on AV systems, remote collaboration platforms (Zoom, Microsoft Teams, WebEx, etc.), and best practices.
• Manage AV inventory, track equipment lifecycle, and make recommendations for system improvements and standardization.
• Contribute to AV system design and architecture in collaboration with internal stakeholders and external integrators.
• Ensure AV solutions meet organizational standards for security, safety, compliance, and accessibility.
• Participate in the development of AV policies, procedures, and support documentation to improve operational efficiency.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Media Production, Engineering, or related field – or equivalent combination of education and hands‑on experience.
• Minimum 4+ years of experience in AV systems support, integration, or operations.
• Proficient with AV control systems (e.g., Crestron , Extron , AMX ), video conferencing technologies, and AV-over-IP platforms.
• Familiarity with audio processing (DSPs), digital signage, and enterprise-level AV infrastructure.
• Experience supporting live events and executive communications in professional environments.
• Industry certifications CTS required, CTS-I recommended in addition.
• Strong organizational, documentation, and time-management skills.
• Excellent troubleshooting and problem-solving abilities with a focus on root cause analysis.
• Customer-focused mindset with ability to manage multiple priorities and perform under pressure.
• Flexibility to work occasional evenings or weekends for system maintenance or event support.

Key Competencies

• Advanced technical expertise in AV technologies and collaboration tools
• Clear and professional communication (verbal, written, and interpersonal)
• Initiative and ownership of AV issues, projects, and improvements
• Ability to work independently and provide mentorship to junior team members
• Strong collaboration with cross-functional teams (IT, Facilities, Events, etc.

Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.